Version: 1.2.0 fails to load with WordPress 5.2.1

  • Resolved mcmillanb

    (@mcmillanb)


    5 years, 9 months ago

    Just updated to WordPress 5.2.1, and then updated taproot from Version: 0.9.6 to Version: 1.2.0 and the site fails to load with the error:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    If I use recovery mode to get to the control panel I see the message:

    ERROR: This theme failed to load properly and was paused within the admin backend.

    Thinking it was possibly the customizations I had done, I took a backup of my taproot theme, deleted the directory and reinstalled from the wordpress theme gallery and saw the same issue.

    To test further I created a new wordpress 5.2.1 site with no other plugins/themes/content and installed taproot 1.2.0, I get the same errors

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author Sky Shabatura

    (@skyshab)

    Hi there,

    Sorry you are having issues. I will try to help you get things sorted.

    First, I should mention that the theme was basically completely rebuilt from the ground up between 0.9.x and 1.0. Any customizations from the beta version are likely to not work with the newer versions.

    As far as having problems with 1.2.0 on a new clean site, can you tell me about your server setup? PHP version?

    Thanks,
    Sky

    Thread Starter mcmillanb

    (@mcmillanb)

    Server:
    Description: Debian GNU/Linux 8.11 (jessie)
    Release: 8.11
    Codename: jessie

    Current PHP version: 5.6.38-0+deb8u1

    Theme Author Sky Shabatura

    (@skyshab)

    Hi again,

    Thanks for providing that information.

    My guess is that the issue is due to your php version. I am only planning on supporting PHP 7.x.x+ for Taproot. Things were working ok with 5.6.x at one point, but I have not been testing with this version.

    I should at least have some checks in there somewhere to display a notification when activating if the PHP version is not compatible, to prevent it from breaking one’s site. Also, I guess I need to make this more clear in the theme description.

    Thanks for letting me know about this! Sorry for the inconvenience this may have caused.

    Are you able to update your PHP version to 7.x?

    Sky

    Theme Author Sky Shabatura

    (@skyshab)

    Hi again,

    I actually tracked down the issue, and it was pretty minor.

    Fixing this will allow the theme to load properly. However, there may be other instances of things that don’t work as expected with the older php versions. I will spend some time seeing if I can support 5.6.x versions for now.

    For an immediate fix, replace the following file:
    taproot/vendor/skyshab/rootstrap/src/Rootstrap.php

    with this code: https://gist.github.com/skyshab/462de391b35492892938bc61484f367d

    Let me know if that works!

    Sky

    Thread Starter mcmillanb

    (@mcmillanb)

    That works. Thanks for the quick response!

    I am also updating my server do Debian 9 with php 7 because I am sure I will hit issues like this more and more if I don’t.

    Thanks for the support

    Theme Author Sky Shabatura

    (@skyshab)

    No problem, glad I could help!

    Feedback like this is exactly what I need. This also got me thinking about support for the “classic” editor. Some of the theme functionality is dependent on the block editor interface, and I hadn’t considered how to handle when it’s not being used.

    Just something to keep in mind.

    Best,
    Sky

Viewing 6 replies - 1 through 6 (of 6 total)
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