Version 13.3.8.1 causing Database connection errors

  • Resolved timveck

    (@timveck)


    1 week, 4 days ago

    Hi there.

    I was experiencing a fatal error for Version 13.3.8 and then proceeded to download your hot fix to patch this.

    Unfortunately I am getting database connection errors: Error establishing a database connection.

    And I found this in the debug logs: PHP Fatal error:

    2024-10-10T16:59:56+00:00 CRITICAL Uncaught Error: Class “AdTribes\PFP\Factories\Product_Feed” not found in /home/public_html/wp-content/plugins/woo-product-feed-pro/includes/Post_Types/Product_Feed_Post_Type.php:66 CONTEXT: {“error”:{“type”:1,”file”:”/home/public_html/wp-content/plugins/woo-product-feed-pro/includes/Post_Types/Product_Feed_Post_Type.php”,”line”:66},”backtrace”:[“”,”#0 /home/public_html/wp-includes/class-wp-hook.php(324): AdTribes\PFP\Post_Types\Product_Feed_Post_Type->register_post_type()”,”#1 /home/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#2 /home/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”,”#3 /home/public_html/wp-settings.php(700): do_action()”,”#4 /home/public_html/wp-config.php(100): require_once(‘/home/…’)”,”#5 /home/public_html/wp-load.php(50): require_once(‘/home/…’)”,”#6 /home/public_html/wp-blog-header.php(13): require_once(‘/home/…’)”,”#7 /home/public_html/index.php(17): require(‘/home/…’)”,”#8 {main}”,”thrown”]}

    Please can you assist. My site has had a considerable amount of downtime because of this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @timveck thanks for reaching out.

    Database connection errors are unlikely to be caused by a plugin. Would you be able to check with your host about that one?

    Related to the error log, would be great if you could give me a copy of your debug info so we can check on this. Here’s how: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/

    Thread Starter timveck

    (@timveck)

    Hi there.

    You are correct that was sent in panic mode. I received fatal error for Version 13.3.8 and then DB errors occurred after despite updating the plugin. One of the fixes done by our host was to disable the default wp-cron and configure it to run on the cpanel instead.

    The feed plugin then threw the following error:
    “WARNING: Your WP-Cron is disabled
    We detected that your WP-cron has been disabled in your wp-config.php file. Our plugin heavily depends on the WP-cron being active for it to be able to update and generate your product feeds. More information on the inner workings of our plugin and instructions on how to enable your WP-Cron can be found here: My feed won’t update or is stuck processing.”

    Having reverted the set up, the DB connection errors occurred intermittently and I found the following in the log:

    [15-Oct-2024 03:35:24 UTC] Cron reschedule event error for hook: action_scheduler_run_queue, Error code: could_not_set, Error message: The cron event list could not be saved., Data: {“schedule”:”every_minute”,”args”:[“WP Cron”],”interval”:60}

    Would it be possible to get the plugin to ignore the fact that the default WP-cron set up has been disabled?

    We would like to continue to use your plugin.

    Thank you.

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @timveck,

    The warning for our plugin on WP Cron being disabled, you can safely ignore that as you are using server cron to do the updates. Though, we do use this WP Cron to refresh the feeds; it being left disabled the feeds refreshing might work as intended.

    Thread Starter timveck

    (@timveck)

    alright thank you.

    • This reply was modified 3 days, 22 hours ago by timveck.
    Thread Starter timveck

    (@timveck)

    Hi there.

    Our product manager has noted that the woo product feed pro plugin is not working correctly:
    “Update: feed did not update/refresh over the weekend, please could I also ask you to check with Krystal if there is anything they can do to manually add the job to cPanel. Thanks!”

    This is after we set up CRON jobs to run via C-Panel.

    Could you please advise on on how we can manually set up a cron job on our side and what file to target in the plugin folder for this custom CRON job please.

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @timveck ,

    We have a guide on running server cron, read here: Can I disable the WP-cron and run a server cron and still use your plugin? – AdTribes

Viewing 6 replies - 1 through 6 (of 6 total)
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