Version 3.0.0 Took down site

Same here

Site also down for me:
PHP Fatal error: require_once(): Failed opening required 'includes/fbutils.php' (include_path='.:') in /wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php on line 14

I experienced this same critical error. Had to deactivate the plugin to get admin back. Same E_COMPILE_ERROR in line 14 of fbinfobanner.php.

Same here.

@rtd2018 I am very sorry for your trouble.

You can download the previous version using this link: https://downloads.www.ads-software.com/plugin/facebook-for-woocommerce.2.6.30.zip

The team is preparing a fix that will be released in a couple of minutes.

Best Regards,
Bartosz

The 3.0.1 version with the fix has been released.
Please tell us if the new version is working for you ( or not ).

Best Regards,
Bartosz

After update to 3.0.1 fatal error.
Error log (fr)
Une erreur de type E_COMPILE_ERROR a été causée dans la ligne 14 du fichier /home/bijouxenboucle/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php. Message d’erreur : require_once(): Failed opening required ‘includes/fbutils.php’ (include_path=’.:/usr/share/php’)

@aminogfx Did you definitely upgrade to version 3.0.1? The line referenced in your error message is how it appeared in 3.0.0, but version 3.0.1 changed the code for that line to the correct path. You can see that version 3.0.1 has updated the code: https://plugins.trac.www.ads-software.com/browser/facebook-for-woocommerce/tags/3.0.1/includes/fbinfobanner.php#L14.

If so, can you share what page you were trying to view when you see the error?

Hi @aminogfx

Could you please double check that you are using version 3.0.1?
The error you mention was happening in 3.0.0 and 3.0.1 was a fix for that.

Best Regards,
Bartosz

Hi @bartoszbudzanowski
I replaced the 3.0.1 update with a backup (several weeks old) of the plugin. The actual/previous Version 2.6.28. I tried several times, fatal error, backend inaccessible, but fontend yes. Each time I deactivate the plugin using FTP and restore the backup of the plugin folder… I’m waiting for the update. Cheers

@jpry
Sorry I just saw your comment, below is my response. Thanks.

Thank you @aminogfx for getting back. The original fatal error that you had posted is related to 3.0.0. If you are facing fatal errors with 3.0.1 would you please check for the latest error logs and provide us with the details if available?

Hi @kaderibrahim
I don’t have debug mode enabled, so no error log.
Here is the error log before restoring the backup (Version 2.6.28) :

WordPress version 6.1.1
Active theme: Shawburn (version 1.4.23)
Current extension: Facebook for WooCommerce (version 3.0.0)
PHP version 7.4.33

I have nothing more but apparently all users report the same error with the file “fbinfobanner.php” responsible in my opinion of the fatal error.
Cordially`

• This reply was modified 2 years ago by Amino Studio.

Thank you @aminogfx for sharing the error log with us. From the error log that you’ve shared, I can see that the plugin version is v3.0.0.

Yes, other users have reported the same error in v3.0.0. We have released an update v3.0.1 which should resolve this issue. Please update the plugin to the latest v3.0.1 and let us know if this issue persists or if you come across any other issues. We are here to help.

I just updated to version 3.0.1 and every thing work fine ?? THX