Version 3.20.2 banner not displayed on mobile

  • Resolved purissimo

    (@purissimo)


    1 year ago

    Hi there,
    after updating to version 3.20.2 the banner isn’t displayed on mobile phone. In two other Websites that have not been updated so far (version 3.20.1), the banner is displayed on mobile properly.
    Thx in advance for your help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Joel

    (@joelsm)

    Hello,

    Thank you for reaching out to us. I am committed to assisting you with the issue you’re facing regarding the image display on mobile devices.

    Upon reviewing your situation, it appears you are utilizing our sections feature. For optimal mobile display, I recommend switching to Responsive Mode and then selecting “Edit with Mobile.”

    To facilitate your understanding and adjustment of the image and section settings in your setup, I have prepared a screencast (without audio). You can view it here: https://www.loom.com/share/3245b559cb7c46a5af218e4d9589a31f.

    The key adjustment involves modifying the Height values for mobile viewing.

    For further guidance, please consult the following help documents:

    I am here to provide support as you navigate through this issue. Should you have any more questions or need additional assistance, please don’t hesitate to contact me.

    Best regards,

    Thread Starter purissimo

    (@purissimo)

    Dear Joel,

    Thank you for the quick and professional help for my specific problem. Thanks to your screencast it was quite easy for me to adjust the settings. And I must admit, that by doing so I was using the Responsive Mode for the first time. So it didn’t only solve my problem, but I also learned a lot from it.

    With kind regards,

    • This reply was modified 1 year ago by purissimo.
Viewing 2 replies - 1 through 2 (of 2 total)
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