version 4.0.8 pdf no boot display

  • Resolved proguid

    (@procarmanuals)


    3 months, 3 weeks ago

    Before the update it was:

    • interface loads
    • progress of file loading is displayed (large files take longer to load and this process is visible)
      After update:
    • empty space on the page
    • when the pdf is fully loaded and only then the interface and pdf file are displayed

    Have to wait for the file to load completely to see anything. If the visitor’s speed is low or the file is large (10-30 mb), the user may not wait for the full download and leave the site.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amit Paul

    (@paulamit)

    Hi @procarmanuals,

    Greetings! Really sorry to hear that.

    I have checked your site, It seems the PDF is loading perfectly, as you can see here: https://d.pr/v/yImgjX

    I suggest you, If you’re using any caching plugin, please purge your cache from there and also clear the cache from your browser, then check again please. You can check from Incognito/Private mode from the browser as well.

    I hope that will be helpful for you. Kindly, let us know how it goes then.

    Thank you!

    Thread Starter proguid

    (@procarmanuals)

    https://www.loom.com/share/fff6be733255428cad51c1bbd31d6789

    In incognito mode, you can see that instead of download progress, I see an empty space. As soon as the pdf is loaded, the interface is loaded. Previously, the interface loaded with the file loading bar.

    Thread Starter proguid

    (@procarmanuals)

    https://www.loom.com/share/1399b412f7c94fac82e850f9ca2f74ec

    This video shows the difference in how the versions work.
    On large pdf files this difference is even more noticeable.

    Thread Starter proguid

    (@procarmanuals)

    The gutenbeng editor also has a similar problem after the update.
    If a video is required where there is a demonstration of the old version and after the update, please let me know.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @procarmanuals ,

    Greetings. Extremely sorry for the inconvenience.

    I have escalated this issue to our development team for further investigation. I will provide an update soon.

    Thank you.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @procarmanuals ,

    Greetings.

    We have released a fix addressing the issue you are having. Please update the plugin and let me know how it goes. We have added lazyload option for pdf. Please check this screenshot: https://d.pr/i/jrYz9R

    Thanks for being so patient with this. We appreciate your support. Good day.

    Thread Starter proguid

    (@procarmanuals)

    Updated the plugin and everything seems to be working as it should now. I will test it further. Great job!

Viewing 7 replies - 1 through 7 (of 7 total)
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