VERSION 4.6.5 CAUSING GLARING ISSUES

  • Having reported this to YITH – our issue is NOT resolved and more importantly being told that with the new version “React templates will be required in our plugin in the near future.

    Support doesn’t seem able to really READ the support request.

    The plugin is failing on more than one level.

    First, it is preventing small errors like our gallery images to “POP UP” –

    But worse, it is displaying a PREVIEW MODE that I cannot close – and preventing Javascript from loading for other funcionality on our site. More oddly, it is doing so per the USER ADMIN that is logged in!?

    Logging out and in with another user name, there is no PREVIEW MODE – however the javascript is still being interfered with.

    We need this addressed.

    We paid for premium and having it change to a new platform that can cause such issues seems crazy to me. TEST TEST TEST and get it running in every scenario before unleashing it on an unsuspecting PAYING audience. We’re not beta testers!



    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,
    thanks for contacting us!

    I see this is the only topic you’ve opened about YITH WooCommerce Wishlist. Do you use the free or paid version? As I don’t see you have our plugin active at the moment. If you use the paid version, you’ll need to open a support ticket as we only provide support for the free version here.

    Please let us know.

    Best regards.

    Thread Starter tabledesigns

    (@tabledesigns)

    Hello.

    We use the Premium version and at the time I wrote this, it was activated so not sure why you would think it was not.

    In any event, we have opened several tickets – and to our surprise, we keep getting answers that seem to have barely read our issue / request AND they continue to close the ticket!!??

    On top of THAT, they stopped responding. We have an issue we need to remedy ASAP since we use this daily in our business operations and can’t afford to be waiting around for whenever they get around to responding.

    The reason we have only ever opened ONE ticket is we didn’t have any issues UNTIL they changed the plugin over to REACT and its interrupting operation of other features on our site that use javascript.

    Big problem. Huge. Shopping for another wishlist plugin because this is far from reliable or professional.

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,

    Could you please mention the ticket number? Tickets are automatically closed due to inactivity after 5 days, but I would like to see the status of your ticket to see what is happening.

    Please let us know.

    Best regards.

    Thread Starter tabledesigns

    (@tabledesigns)

    Imagine that – closed. I am shaking my head.

    “thanks for reaching out to us. This email confirms that we have received your ticket request (#292880) and we will process it as soon as possible. “

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello,

    We want to clarify that your ticket is still open and we are waiting for your response. We understand that there may have been some confusion, and we want to assure you that we are here to help you, so we will be attentive to any news.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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