Version 5.16.0.1 Breaks Screen Options

Hi @dsixto,

It seems like a couple of servers are running into issues while creating the custom tables this latest release requires, I would love to get a full Error Log from you so our Engineering team can take a look and solve the issue.

The more info we can get from you the faster it will be for us to pin-point what is problem.

Best Regards,

My site has also crashed with 5.16.0. I am unable to update to 5.16.0.1 with the cPanel WP Toolkit.

Here’s my error code:

Selected items were updated with errors:
Unable to update plugin 'event-tickets', details: Fatal error: Uncaught TEC\Common\StellarWP\DB\Database\Exceptions\DatabaseQueryException: Database Query in /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php:296 Stack trace: #0 /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php(84): TEC\Common\StellarWP\DB\DB::runQueryWithErrorChecking(Object(Closure)) #1 /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Tables/Contracts/Table.php(504): TEC\Common\StellarWP\DB\DB::delta('\n\t\t\tCREATE TABL...') #2 /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Builder.php(277): TEC\Common\StellarWP\Schema\Tables\Contracts\Table->update() #3 /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/schema/src/Schema/Register.php(138): TEC\Common\StellarWP\Schema\Builder->up() #4 in /home/ithacapc/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/stellarwp/db/src/DB/DB.php on line 296 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website. [error]FailedToExecuteWpCliCommand: exit status 1[/error]

Hello @jnaran,

You should be able to rename the event-tickets folder name from the cPanel File management to temporary disable the plugin.
Then just delete the plugin from plugin list and install again.
That should resolve the issue for you.

Thanks

@bordoni would you like the error log posted here on via a suppor email.

Please advise and thank you.

Hi @dsixto ,

Thank you for your message and offering to send the error log via support email. The team has released Event Tickets v5.16.0.1, which aims to resolve the issue that was happening on some server environments. Have you been able to update to this version?

@tristan083 I was on version 5.16.0.1 when I posted this, hence the title. I just updated to Version 5.16.1 and the issue still persists.

Please advise on how to procced, thank you.

Hi @dsixto ,

Thank you for your message and the information.

I apologize, as there may be some misunderstanding going on here. To be clear, you are referring to the Screen Options drop screen (see https://go.screenpal.com/watch/cZXhiInck9e), yes?

@tristan083 Yes I am refering to that. The plugin seems to be causing that issue, where it disappears.

Upon deactivating the plugin it comes back, Not world ending but sometimes annoying when a client wants something on the screen options changed.

Hi @dsixto ,

Thank you for your message and confirmation.

As it turns out, this one is still a bug with Event Tickets that our developers are aware of. In the interim you can apply the following code snippet to your theme’s functions.php file or through third-party code snippets plugin to get the Screen Optons to show up.

add_filter( 'tec_tickets_admin_tickets_screen_options_show_screen', '__return_true' );

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified through this thread when there are any updates.

If you do have other concerns or issues you need help with, please create another support thread, as it helps us track different issues.

—

Internal Bug Ticket Reference: TECTRIA-438

@tristan083 yes that works, thank you.

Hi @dsixto

Thanks for your confirmation and I’m glad that it is now working.

If you have a minute, a great review from you would be amazing!

https://www.ads-software.com/support/plugin/event-tickets/reviews/

Hi there,

We’re back with some great news!

We just released a fix that solves the issue with “Screen Options” missing from the backend when Event Tickets is active. Please update our plugins to the latest versions to apply the fix to your site.

If you’ve implemented any workarounds, you can safely remove them now.

As always, we recommend testing the updates on a staging site first and ensuring you have a recent backup of your site. For step-by-step guidance on creating a staging site, check out this resource: Creating and Using a WordPress Staging Site.

If you encounter any issues after updating to the latest releases, please reach out and let us know.