Version 5.4 – known problems – please post current status

What problem do you have?

it’s the same behavior that dozens of other users are reporting right now. I noticed 3 days ago that all my forms stopped working on 5 different websites. During the submit process the form hangs. I see a spinning icon regardless of whether everything is filled out correctly or mandatory fields are missing. Nothing else happens.
On one site it works with logged in users. On the others I tried, it makes no difference. The page where it works with logged in users is running Cloudflare as a caching and CDN service.
All pages and forms indicate authentication issues with it (console in browser).
In my post, I thought you were already aware of the problem and it is being worked on. I just want a status. Is the problem with CF7 or WP? Or something else?
Thanks a lot

Hello @webpixelsk,
thanks for the tip. I had already downgraded all 5 websites to version 5.3.2 yesterday. But it still does not work for me. I don’t understand this either, especially since all other affected people report that it runs again with the previous version.

Where can we see the websites in question?

What other plugins and theme do you use on the sites?

Theme is Enfold (from Kriesi).

Plugins:
iThemes Security
ShortPixel Image Optimizer
UpdraftPlus
WP Cloudfale Super Page Cache (only on sites with CDN service)

At the moment there are no more plugins installed

Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

Why you are advised to deactivate plugins and switch to the default theme.

on another site (under construction), I changed to a default theme (twenty twenty-one). Only CF7 plugin version 5.4 is active. Here the form works as expected (but not in the Enfold Theme).

But because so many other users with different themes have the same problem, it could still be that in an advanced WP environment CF7 does not work correctly anymore (no idea why or what it could be).

I will now continue to monitor this issue in this forum. If I find a solution elsewhere, I will -of course- post it here.

It points much in the direction right now that the theme developers need to rework. I am currently in contact with the people responsible for Enfold.

@takayukister
If you make such massive changes to your own plugin and you know that hundreds of professional themes break with millions of users, then I would not publish so recklessly. You don’t have 100 users but over 5 million!!!
Think about it. And as a side effect, you drastically reduce your support volume. Also an earlier and more open communication with your users would help everyone.

Thanks and all the best

Good evening to everyone, I’d like to inform You that probably the issue is Recaptcha as mentioned here https://www.ads-software.com/support/topic/5-4-no-submit-bug-resolved/.
I tested and if recapchta is switched off everything seems to work correctly.
Warm regards
Ale

Hi @phaser32,

thank you for your solution. But for me it didn′t worked. I tried to disable reCaptcha a few days before and right now a second time. If I switch to the twenty twent-one default theme with active reCaptcha, CF7 is working fine. With all other “advanced” themes I see the same misbehavior as described (independent from reCaptcha).
BR
Michael

I′ve updated Enfold Theme to V4.8 last night and all my problems seems to be gone. I′m using reCaptcha V3, Borlabs Cache and some LayerSlider in addition.

If you have to disable complete plugins or some features in Caching plugins to make CF7 or your website running correctly, it′s no solution, but only a workaround!

For me, it′s fine at the moment. But I am not happy with the kind of communication here from official site. In another threat a developer of a special theme reported the same isuues with CF7. And he has round about 25.000 users running his theme. And he is recommending Contact Form 7 to all. Guys, these are real problems and not like my 5 websites.

Good luck to all in finding individual solutions to their problems.
If I find out anything else I will post it.

yes, I can confirm the problem with Avada theme. Turn off ReCaptcha did not work either.

In my case, 12-24 hours after updating the theme, my misbehaviour of CF7 came back.
Now I excluded all the contact form pages from caching and it is runs well. This is reproducable.