Version 8.3 onwards checkout problems in country and Province.

Hi @mauroguitar

Are you using Checkout Block or shortcode on the checkout page?

Could you please share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Looking forward to helping you.

Hi!

System Status Report:

` WordPress Environment

WordPress address (URL): https://guitarratango.com<br>Site address (URL): https://guitarratango.com<br>WC Version: 8.2.2<br>REST API Version: ? 8.2.2<br>WC Blocks Version: ? 11.1.3<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: es_ES<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.25<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.29.0<br>NSS/3.44

SUHOSIN Installed: –<br>MySQL Version: 5.7.36-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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InnoDB<br>wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_yoast_seo_links: Datos: 0.09MB + índice: 0.03MB + Motor InnoDB Post Type Counts

attachment: 448<br>audioplayer: 1<br>customize_changeset: 5<br>custom_css: 4<br>elementor_library: 7<br>footer: 1<br>header: 1<br>lp_course: 4<br>lp_lesson: 42<br>lp_order: 671<br>lp_question: 1<br>lp_quiz: 1<br>mailpoet_page: 1<br>nav_menu_item: 6<br>oembed_cache: 129<br>page: 69<br>post: 8<br>product: 84<br>revision: 2233<br>shop_coupon: 7<br>shop_order: 387<br>wpcf7_contact_form: 1<br>wp_global_styles: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (28)

Code Snippets: por Code Snippets Pro – 3.6.2<br>Honeypot for Contact Form 7: por Nocean – 2.1.1<br>Contact Form 7: por Takayuki Miyoshi – 5.8.5<br>Elementor: por Elementor.com – 3.18.3<br>Envato Market: por Envato – 2.0.11<br>Payment Gateway Plugin for PayPal WooCommerce ( Free ): por WebToffee – 1.8.2<br>Facebook for WooCommerce: por Facebook – 3.1.8<br>Google Listings and Ads: por WooCommerce – 2.5.14<br>Gostudy Core: por RaisTheme – 2.4.6<br>Html5 Audio Player: por bPlugins – 2.2.17<br>Jetpack: por Automattic – 12.9.3<br>LearnPress: por ThimPress – 4.2.5.8<br>Loco Translate: por Tim Whitlock – 2.6.6<br>Cool Integration for LearnPress & WooCommerce: por MANCA – 1.1.3<br>One Click Demo Import: por OCDI – 3.2.0<br>PDF viewer for Elementor: por RedLettuce Plugins – 2.9.3<br>Post SMTP: por Post SMTP – 2.8.8<br>Slider Revolution: por ThemePunch – 6.6.16<br>Country Based Payments for WooCommerce: por Ivan Paulin – 1.4.4.1<br>Mercado Pago payments for WooCommerce: por Mercado Pago – 7.0.6<br>WooCommerce PayPal Payments: por WooCommerce – 2.4.2<br>WooCommerce Price Based on Country: por Oscar Gare – 3.4.2<br>WooCommerce: por Automattic – 8.2.2 (la actualización a la versión 8.4.0 está disponible)<br>Wordfence Security: por Wordfence – 7.11.1<br>Yoast SEO: por Equipo Yoast – 21.7<br>WP Change Default Email: por Vijay Sharma – 0.4<br>WP Rollback: por WP Rollback – 2.0.3<br>WP Super Cache: por Automattic – 1.11.0 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –<br>Force SSL: –<br>Currency: ARS ($)<br>Currency Position: left_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Base de la tienda: #16 - /tienda/<br>Carrito: #17 - /cart/<br>Finalizar compra: #18 - /checkout/<br>Mi cuenta: #19 - /cuenta/<br>Términos y condiciones: #11 - /terminos-de-uso-y-politica-de-privacidad/ Theme

Name: Gostudy Child<br>Version: 1.0.0<br>Author URL: https://rasitheme.com/<br>Child Theme: ?<br>Parent Theme Name: Gostudy<br>Parent Theme Version: 2.4.6<br>Parent Theme Author URL: https://raistheme.com/<br>WooCommerce Support: ? Templates

Overrides: gostudy/woocommerce/cart/mini-cart.php<br>gostudy/woocommerce/content-widget-product.php<br>gostudy/woocommerce/content-widget-reviews.php<br>gostudy/woocommerce/global/quantity-input.php<br>gostudy/woocommerce/loop/loop-start.php<br>gostudy/woocommerce/notices/error.php<br>gostudy/woocommerce/notices/notice.php<br>gostudy/woocommerce/notices/success.php<br>gostudy/woocommerce/product-searchform.php<br>gostudy/woocommerce/single-product/meta.php<br>gostudy/woocommerce/single-product/related.php<br>gostudy/woocommerce/single-product/up-sells.php Geolocation debug info

Default customer location: geolocation<br>MaxMind GeoIP database: ?<br>MaxMind GeoIP license: ?<br>MM_COUNTRY_CODE: AR<br>GEOIP_COUNTRY_CODE: ?<br>HTTP_CF_IPCOUNTRY: ?<br>HTTP_X_COUNTRY_CODE: ?<br>HTTP_X_REAL_IP: ?<br>HTTP_X_FORWARDED_FOR: ?<br>REMOTE_ADDR: 181.177.210.104<br>Real external IP: 181.177.210.104<br>WCPBC_USE_REMOTE_ADDR: –<br>Geolocation Test: ? PBC Settings

Version: 3.4.2<br>Base location: AR:S<br>Base currency: ARS<br>Price Based On: billing<br>Shipping: –<br>Test mode: –<br>Test country: –<br>Load products price in background: ?<br>Prices entered with tax: –<br>Calculate tax based on: shipping<br>Display prices in the shop: excl Zone Pricing Exterior

zone_id: exterior<br>enabled: yes<br>name: Exterior<br>countries: AF | AL | DE | AD | AO | AI | AQ | AG | SA | DZ | AM | AW | AU | AT | AZ | BS | BH | BD | BB | PW | BE | BZ | BJ | BM | BT | BY | MM | BO | BQ | BA | BW | BR | BN | BG | BF | BI | CV | KH | CM | CA | TD | CL | CN | CY | VA | CO | KM | CG | CD | KP | KR | CI | CR | HR | CU | CW | DK | DJ | DM | EC | EG | SV | AE | ER | SK | SI | ES | US | EE | SZ | ET | PH | FI | FJ | FR | GA | GM | GE | GH | GI | GD | GR | GL | GP | GU | GT | GF | GG | GN | GQ | GW | GY | HT | HN | HK | HU | IN | ID | IQ | IR | IE | BV | IM | CX | NF | SH | IS | AX | KY | CC | CK | UM | FO | GS | HM | FK | MP | MH | SB | TC | VG | VI | IL | IT | JM | JP | JE | JO | KZ | KE | KG | KI | KW | LA | LS | LV | LB | LR | LY | LI | LT | LU | MO | MK | MG | MY | MW | MV | ML | MT | MA | MQ | MU | MR | YT | MX | FM | MD | MC | MN | ME | MS | MZ | NA | NR | NP | NI | NE | NG | NU | NO | NC | NZ | OM | NL | PK | PA | PG | PY | PE | PN | PF | PL | PT | PR | QA | GB | CF | CZ | DO | RE | RW | RO | RU | EH | WS | AS | BL | KN | SM | SX | MF | PM | VC | LC | ST | SN | RS | SC | SL | SG | SY | SO | LK | ZA | SD | SS | SE | CH | SR | SJ | TH | TW | TZ | TJ | IO | TF | PS | TL | TG | TK | TO | TT | TN | TM | TR | TV | UA | UG | UY | UZ | VU | VE | VN | WF | YE | ZM | ZW<br>currency: USD<br>exchange_rate: 0.002<br>auto_exchange_rate: no<br>disable_tax_adjustment: no<br>order: 9999 WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: AR<br>WooCommerce currency supported: –<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-03 18:20:09 -03:00<br>Options: ?<br>Notes: 180<br>Onboarding: completed Action Scheduler

Completo: 220<br>Oldest: 2023-12-03 20:49:24 +0000<br>Newest: 2024-01-03 18:55:46 +0000

Fallida: 16<br>Oldest: 2022-03-27 00:28:20 +0000<br>Newest: 2023-06-01 20:27:15 +0000

Pendiente: 3<br>Oldest: 2024-01-04 18:55:46 +0000<br>Newest: 2024-01-04 18:55:46 +0000 Status report information

Generated at: 2024-01-03 16:04:28 -03:00<br>`

Fatal Error log:

2023-12-23T18:57:07+00:00 CRITICAL require(): Failed opening required ‘/home/c1981459/public_html/wp-content/plugins/woocommerce/src/Admin/Features/PaymentGatewaySuggestions/Init.php’ (include_path=’.:/opt/php7-4/lib/php’) en /home/c1981459/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 90 2023-12-23T18:57:08+00:00 CRITICAL require(): Failed opening required ‘/home/c1981459/public_html/wp-content/plugins/woocommerce/src/Admin/Features/PaymentGatewaySuggestions/Init.php’ (include_path=’.:/opt/php7-4/lib/php’) en /home/c1981459/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 90 2023-12-23T18:57:14+00:00 CRITICAL require(): Failed opening required ‘/home/c1981459/public_html/wp-content/plugins/woocommerce/src/Admin/Features/PaymentGatewaySuggestions/Init.php’ (include_path=’.:/opt/php7-4/lib/php’) en /home/c1981459/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 90 2023-12-23T18:57:15+00:00 CRITICAL require(): Failed opening required ‘/home/c1981459/public_html/wp-content/plugins/woocommerce/src/Admin/Features/PaymentGatewaySuggestions/Init.php’ (include_path=’.:/opt/php7-4/lib/php’) en /home/c1981459/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 90

Hello again @mauroguitar,

Thanks for sharing more details with us!

From the error messages you’ve provided, it appears that some files related to the WooCommerce plugin are missing or cannot be accessed.

To resolve this, please try re-uploading the WooCommerce plugin. To do this, first, deactivate and delete the current WooCommerce plugin from your site (don’t worry, your data will be safe). Then, download a fresh copy of the WooCommerce plugin from www.ads-software.com and upload it to your site.

Once you’ve done this, activate the plugin and check if the issue persists. If it does, please get back to us with any new error messages you’re seeing, and we’ll take a further look into this.

Let us know how it goes.

I have tried doing what you tell me and the problem continues, I even installed beta 5.0 but the COUNTRY and PROVINCE BOXES only appear again in version 8.2.2

I meant 8.5 beta

Hey, @mauroguitar!

Thanks for trying!

Have you rolled back to 8.2? I checked your website and I was able to see the Country and Province options on the checkout page.

While having the latest version (8.4), can you please go to Appearance > Customize > WooCommerce > Checkout and make sure the fields are not hidden?

You mentioned you disabled all plugins and the issue continued, right? Have you tried disabling all plugins and also switching to the Storefront theme to also rule out a theme conflict?

You are using the shortcode checkout, correct?

Do you mind trying the block checkout to see if the issue persists? You can find more about this in this guide.

If you face any issues or have any questions, please let us know so we can assist you further.

Have a wonderful day!

I found the error and it was related to something in the AJAX call and it is fixed with this code snippet.

https://github.com/woocommerce/woocommerce/commit/fe6e43b438710ecd3b0a97bfbe74bc6559a3db69

<?php/** * Reset the loading strategy for specific front end scripts in WooCommerce. * See https://github.com/woocommerce/woocommerce/issues/41556 */add_action( 'wp_enqueue_scripts', function() { $wp_scripts = wp_scripts(); $handles = array( 'wc-checkout' ); // Add other script handles here. foreach ( $handles as $handle ) { if ( isset( $wp_scripts->registered[ $handle ] ) ) { // Overwrite the script props. $orig = $wp_scripts->registered[ $handle ]; wp_deregister_script( $handle ); wp_register_script( $handle, $orig->src, $orig->deps, $orig->ver, array( 'in_footer' => true, ) ); } } }, 999);

Hi @mauroguitar,

I’m glad you were able to find a solution to your inquiry here, and thanks for sharing it with the community too! ??

I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Thanks!