Vertical scroll problem

Hi @izaya21,

Hope you’re doing well today ??

Our devs team would be so glad to help, but they will need to run the editor page and check widget settings, so please send us a message on our website from here.

Regards

@leap13support It appears that you’re asking for access to @izaya21’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi @izaya21,

Hope you’re having a great day ??

May I ask did you try with all plugins deactivated except Elementor and Premium Addons?

Regards

Hello,

I deactivated all plugins except these two but problem still occurs.
I’ll try create test environment for You and send it through Your site support form.

Regards

Hi @sterndata

Thanks for letting us know. We totally understand your point ??

@izaya21 We didn’t hear from you, so please let us know if you still need assistance on this.

Regards

Hello,

I sent You today a mail with a test environment.

Best regards