Very bad customer support

Hello @fab974,

Firstly I would like to apologize for any inconvenience caused by the problems you’ve experienced.

I would kindly ask you to provide us with more details related to the issues you’ve experienced so we can help you by getting in touch with us either by sending us an email at [email protected] or using the link below:
https://colibriwp.com/#support

We’re looking forward to hearing from you.

Hello @fab974,

During the checkout process, you have the option to choose if you want your license to auto-renew or not. In your case, the auto-renew option was enabled, and that’s why you were charged.

Also, after the purchase is completed an email with the order details and a link to manage the order ( that allows modifying the subscription auto-renew option ) is sent by FastSpring ( our payment processor ).
That email also contains information about the next charge date ( as you can see in this example: https://www.screencast.com/t/T9WEYL0p ).

Unfortunately, we were unable to identify the support ticket you’ve opened in our system, but my colleagues have processed all the tickets opened over the weekend.

If you still did not receive an answer, please contact us directly at [email protected] and provide us with the purchase details to identify your order as we always refund unwanted renewals, no questions asked.

Hello @fab974,

Can you please confirm that the issue is resolved?

As I mentioned in the previous email we were not able to identify your ticket on our systems, and we want to make sure that your issue is solved.