• I had the free version and it worked well for a few years. Then one day, to my surprise, I discovered that almost all the images (thousands!) had disappeared from the site. They have physically disappeared from the site! After hours of absolute panic, I investigated for several days to understand what the cause could be. Only by chance did I discover by Googling that other desperate people had had the same problem and the cause was Optimole. In fact, there is a plugin setting (which many do not notice among the many possible ones), which transfers all the images to the Optimole server, deleting them from the site. When an “over quota” occurred, Optimole blocked the account and therefore all images became invisible. At that point it seemed like the only way to fix the problem was to pay for a subscription.

    Upon further investigation, I discovered that there was an option in the settings to transfer images back from Optimole to the site. The operation was successful, but it was a bad experience with days of worry and depression over having lost years of work.

    I believe it would have been more honest and transparent for Optimole to clearly inform the user that the quota was exceeded before lowering the guillotine on the images, and in any case return the site to its previous state (the pages in fact had links pointing to Optimole, so none of them worked).
    In short, it seemed like a terrible ploy to force people to use the paid version, taking advantage of the fact that less experienced people wouldn’t be able to understand and solve the problem without having to pay. Once I recovered the site and images with the expected procedure, I deleted Optimole.

Viewing 1 replies (of 1 total)
  • Plugin Author optimole

    (@optimole)

    Hi @aghezz,

    Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify a few points:

    • By default, images are not transferred to Optimole, which means you opted in to transfer them. The service can be used effectively without this option. If you choose not to transfer images to Optimole, removing the plugin is as simple as uninstalling it from your site.
    • We send several emails when your account nears and exceeds its limit. Changes to visit limits were announced a month in advance.
    • Even if your account is disabled, you can transfer images back from Optimole to your site.
    • We do not force users to pay. Each account has a visit limit, and if you exceed this limit, an upgrade is necessary to continue using the service at higher limits.

    We strive to provide a smooth experience and would love to know how we could have made these points clearer to avoid any frustration. Your feedback is appreciated.

    Thank you!

Viewing 1 replies (of 1 total)
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