Very bad support

  • I open a ticket several weeks ago and i have pro subscribtion with development license. no one are ansswer to me. no one are solve the issue and a ticket is still OPEN status.
    i will not contimue the subscribtion on next year it seems that a author are just takes money from his costumers and not support them.

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  • Plugin Author Josh

    (@josh401)

    Hello,

    I apologize for your experience; and cannot offer enough apologies. My ticket system crashed; and I’ve been overwhelmed with preparations for WP 5.0. Still no excuse.

    If you reply back; I will do everything to get you back to a satisfied customer level. I cannot support Pro plugins here; but if you use my contact form on the WP Edit Pro website; I’ll get back to you immediately.

    Thank you.

    Plugin Author Josh

    (@josh401)

    Just checking back to see if you might have viewed this thread.

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