Hey John,
I’m not sure if you’re aware of it but you left a 1-star review which basically contains some support questions. I’d be happy to help you with the issues you’re experiencing if you create a support thread on our support forum: https://www.ads-software.com/support/plugin/download-monitor
I’d also really appreciate if you could update your review after I’ve actually had a chance to help you. We stand behind our products and 1-star reviews are never a nice thing to receive, especially if they could have been prevented with some support.
Kind Regards,
Barry Kooij