Very disappointed after buying Pro – Serious Flaws

Hi neekdevs,
we have already solved the problems you are explaining here.
For what concerns the first thing you mention, that is that the link “New” in vendor’s page, this is no longer in vendor’s panel since the latest updated version released.
For what concerns the second, that is vendors can still see theme shortcodes, it has already been fixed and will be released soon in the next update, BUT you have received the updated package with this bug solved in advance and before the official release.
We have apologised for these bugs, and we have tried to treat you as good as we could, by giving you also the working updated plugin before the official release, so that you could make it work soon. What should have we done more to make you have the plugin working?
And the reason why you had “several rounds of communication with support” is just because first we have to ensure that requests are legitimate and then because we want our customers to be happy with our products and have problems they might face solved as soon as possible, and not just leave them unsatisfied with their refund but also a product with a bug.

Hi YITThemes,

Let’s be accurate about the facts.

1. We bought the Pro plugin and found the were serious issues like vendors seeing some of the admin menus. YOU as the developer of the software should be easily able to verify this by creating a vendor account on your development server and reproduce the problem WITHOUT the need for us to explain several times. In fact we even provided screenshots.
This was reported to you on 31 July

****FACT**** This plugin (the Pro version) was released prematurely and NO sir, I’m not talking about “EXTRA FEATURES”. I’m talking about basic and serious flaws that you could’ve tested had you just done a basic functionality test before releasing

2. We had a deadline and you could not fix this promptly as your plugin developer couldn’t do this until some time in September and therefore asked for a refund which was A) within our 30 days. B) was not for extra features and C) after we asked you to fix it and you couldn’t .

3. Your supports has dragged on for over a month now and we still have no refund.

4. I will invite to challenge me on the facts stated assuming that you won’t be editing my ticket posts.

We met out deadline thanks to an alternative solution which worked nicely. Now you have left a bad taste in your customer’s mouth over $80!

Dear user,
we are deeply sorry for the way things turned out. Our refund policy, that you have agreed when purchasing the product, entails that users give us the possibility to understand and fix the reported issue.
We have analysed the issue you reported, fixed the problem and sent you an updated packet beforehand specifically to make you able to use our plugin and benefit of the fixed package immediately, without having to wait for the updated release.
For what concerns links in vendor dashboard, you are absolutely right: those links had to be removed and they have been removed. Anyway, if you had tried to click on any of them (as we told you more than once), any action was prevented and vendors could use custom post types in no way. These links had been removed, but the update to WordPress version 4.3 made them visible once again. So, we had to study an alternative way to remove them, even though, I want to state it one more time, those links had no effect, because, if clicked upon them, they blocked users and informed them that they had no sufficient permissions to perform that action.
Unfortunately, it is intrinsic in the nature of digital products that no perfect software exists, but our staff is always well-disposed to fix problems and meet our users’ requests. Unfortunately, according to the type of problem, time to solve problems changes.
One last thing, this is a support forum for the FREE version of the plugin and for this reason it seems to me inappropriate to discuss here about what happened.
We hope to have you back among our customers.
Best regards

Dear YITHEMES,

It appears that we’re going in circles on this issue. As I had mentioned several times and AGAIN, the time that you took to address the issue was unacceptable. I simply couldn’t wait a month when the project had to be delivered in a few days. You should have checked such noticeable flaws before you released the software. I posted in your support ticket system several times, emailed you and contacted you via other market place comments but you ignored me. I don’t often write bad reviews, but my experience with you on this Occassion appalling and that’s why I don’t want other users to fall into this trap and simply belief your exaggerated marketing on your website and go for the Pro version. Nothing personal, but the way you treat your customers (or at least in my case) is beyond unacceptable. Perhaps you need to update your refund policy on your website.

This is the latest. YiT deleted my ticket from their support desk after all this time that I hoped someone could listen. $80 + hours of my time just wasted. Very nice company!

Dear neekdevs,
your ticket has not been deleted, we had no reason to do that.
As you know well, our support developers are always available for our users to solve issues and to let them find a solution.
We are sorry for what happened to you, but your behaviour seems to be uncalled-for attack. Despite that, we are always available to solve any type of problem you should have.
We don’t consider appropriate to keep replying to this thread.
Regards
YIThemes

Briefly:
I don’t recommend anyone buying software from YIT. YIT are very lucky that they are not in UK or US. I I found serious problems with my plugin and they said they’d fix it in a month time. Because I couldn’t wait, I asked for refund and still waiting for an answer. I finally found an alternative system and finished my project. YIT have a company culture where they ignore you if they don’t like what you’re saying. Once they have your money, you can’t do anything to get hold of them. They don’t have phone number, their chat support can’t do anything and emailing [email protected] won’t get you anywhere. This has been my experience and hope you’ll be luckier. As you can clearly see, they see such feedback and customer complaint as “uncalled-for attack”

Dear YIThemes,

This is not a “uncalled-for attack” as you think. Any good company, when their customer takes time to provide detail screenshots and writes description of the problem, would appreciate my comments and see it as feedback.

I don’t expect you to respond to me. I agree. I wouldn’t be appropriate. The appropriate action would be to respond to my ticket properly after 4 months!

This is for other people who may want buy your Pro version like myself and the other user who had similar experience.

Your software may be good for those who don’t know what a good multivendor plugin should be but in my case you had serious security flaws (end users could see admin menus) and I couldn’t wait for a month for you to fix it. I asked for a refund, and it’s now been 4 months.

I logged it to your support desk and my ticket wasn’t listed (checked in the closed tickets too). But as soon as I went to themeforest and posted here, it came back- made no difference though, it’s still waiting for a respond.

**** Finally****
Thank you YIT, after 4 months I finally got a refund for this plugin. Would’ve been much cheaper for everyone had I been heard first round, but still OK. This has at least restored my confidence in the company to an extent.

Dear neekdevs,
We are very sorry for what happened. Because of your many messages, we have decided to consider again your refund request. This is definitely not an excuse, and we totally understand your reasons: we had to manage this situation in a better way. Also, you had deadlines to respect and you couldn’t wait no more.
This is not the way we work, and we are deeply sorry for what happened. We really hope you will be back soon on our site as a customer in order to offer you a better experience than the last one.
Hoping to see you again on our site, we wish you a great day.
Best regards
YIThemes

Neekdevs – can you please let me know which plugin you are now using? I have tried this one and another both to very dismal support and experiences.

Hi Silostar,
This situation was resolved favourably with YIT and I’m very happy with the outcome. They have now improved their customer service. I’d be unethical for me to promote a competitors product in this thread. This is the reason I used “alternative product”. Sorry.

Hi @neekdevs,

thanks for your comments.
Have a nice day

Hi @ineek,

thanks to change your review for multi vendor plugin to 5-star yithemes.com!
Have a nice day