Very disappointed ! Huge caching issues

  • I am very disappointed, lost a lot of time building a frontpage for a friend with this Spectra and Astra combo, only to discover that it has some caching issues, it’s like the frontpage is ALWAYS the first version I saved days ago, it just doesn’t update.
    I see one version in the editor, and another one on the frontpage.
    Very sad, lots of time lost because of this, trying to fix it.
    I have turned off ALL cache even at server-level, so

    NO WP_CACHE
    NO REDIS
    NO OPCACHE
    NO MEMCACHE(D)
    ABSOLUTELY NO CACHING ANYWHERE
    And the frontpage still shows a version from quite a while ago, updating has NO effect on it.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @eragonsoftware

    My name is Mehedi Hasan, and I’m the Product Manager here at Spectra. I wanted to personally reach out to you regarding the caching issue you experienced.

    First of all, I want to express my sincere apologies for the frustration and inconvenience this has caused you. Please know that we take these matters seriously and prioritize resolving them promptly.

    I’ve taken it upon myself to investigate your reported caching issue, and upon testing, backend changes were reflecting accurately on the frontend. However, I understand that your experience may differ, and we’re committed to assisting you in resolving this issue.

    To help us better understand and address the issue, would you mind sharing some details or specific scenarios where you encountered this problem? Any information you can provide will greatly assist us in reproducing and troubleshooting the issue effectively.

    We are dedicated to ensuring the best possible experience for our users, and I assure you that we will do everything in our power to find a solution for you.

    Thank you for bringing this to our attention, and I look forward to hearing from you soon so we can work towards a resolution together.

    Regards,
    Mehedi Hasan
    Product Manager, Spectra

    Thread Starter eragonsoftware

    (@eragonsoftware)

    Thank you for your reply.

    I don’t know how else to replicate this scenario, other then what I’ve encountered.
    So try this: edit a new page, add a block or two, specifically a block with a text and image in one of them, then save the page, view it, then go back and edit anything in the page, then save it again. I enlarged the picture compared to the previous size, and modified some text in the box.
    Regardless of what I did later, how many times I updated the post, the frontpage still reflected the 1st version saved.
    I had no cache at server level, no caching plugin, even turned off cache in wp_config.
    I tried so many times, I gave up on it, I deleted the entire block and then redesigned it from scratch, and then it worked.

    Thank you for taking the time to respond, I believe the simplest solution should be always applied, which is … add a piece of code to spectra that makes sure that wp cache is cleared, output buffering, and whatever else cache can be cleared.

    Sorry if I was too harsh in my first comment, I was indeed frustrated and feeling powerless because I had lost a lot of time with it.

    Hello @eragonsoftware

    Thank you for your prompt response; your help is greatly appreciated ??

    I’ve replicated the same steps on a fresh site and everything is working correctly for me. Here’s the screen record: https://d.pr/v/B8yiyz

    It seems there might be a specific issue you’re encountering. To address this effectively and work together to resolve it, could you please open a support ticket with us? Our team is dedicated to helping you identify and solve the problem.

    Thank you for your cooperation.

    Regards,
    Mehedi Hasan

Viewing 3 replies - 1 through 3 (of 3 total)
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