1 out of 4 payments are failing for tech. reasons

I have had bugs and technical problems with plugin – the team shortly sorted them all but one, nobody is perfect, that’s acceptable and manageable.

But my big problem is THE INCREDIBLE NUMBER OF FAILED PAYMENTS. As of now, 1 out 4 or 5 is failing (cc 22%), and customers have to try several times before it works. When they accept and want to do so.
Mollie always argue that 3D secure failed, because card is wrong. Then, because of customers’ banks. What means that 1/4 of banks are bad, while Mollie are perfect. And that’s not all.

Mollie proved unable / unwilling to explain why several cards (same final digits) can fail 2 times before succeeding within 1 or 2 days max. Nor why another card (same final digits) failed 3 times, and then succeeded via paypal, which also has 3D secure. Or why failures occurs on 1/4 of orders? And why they even fail from the purchase department of a famous and highly profitable company, who finally gently paid me via bank transfer.

In short, Mollie’s tactic is always to write “3D check failed”, while hiding the reason. which can be: failed to ask bank to send security code, failed to send the entered security code to bank, etc. And possibly, Mollie is too small to have a connection priority, compared to stronger payment gateways, incl. those directly sold by banks.

Last, fact is that I never had any issue like that with Paypal … who also has to comply with 3D secure.

Nobody is perfect, but when support is unfair, shooting the ball in other camps, suggesting that all are bad but them, that’s the best way to destroy trust in Mollie.

• This topic was modified 2 years, 5 months ago by polina92.