Very disappointing support

  • I decided the plugin wasn’t for me and asked ManageWP to delete the account I had created. They told me to do it myself but gave me instructions that didn’t work. I asked a second time and they refused a second time, saying the instructions were out of date, but it would still be quicker for me to do it myself! This time, they sent a screenshot to guide me.

    Amusingly, both times they refused to help, they said that if I changed my mind and wanted to go back, they would welcome me with open arms. I’d hate to see how they treat customers they don’t want to keep if that was the service they give to people they welcome with open arms.

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  • Hello Simon,

    Aca from ManageWP here. Thank you for your feedback.

    ManageWP is about freedom and you have the freedom to delete your account if you think that our product does not suit your needs. Also, it gives you the freedom to manage your websites without restrictions.

    I checked our logs and it seems you managed to delete your account after the explanation was given. So I would say that the instructions were correct.

    The reason why we encourage “do it yourself method” and are here to guide you in the process in most cases, is because that way is faster and there is less room for error in communication since the process itself is not reversible.

    We don’t want to interfere in your business or your website without your explicit consent but even then we have procedures that we need to follow from our end. So that is why the decision is up to you.

    Apologies if this case left a bad taste, we always strive to be better.

    Take care.

    Thread Starter Simon Carne

    (@scarne)

    I managed to delete my account after the second set of instructions, which were different from the first set. So the first set of instructions were not correct.

    Making me do it myself clearly did not remove room for error.

    If you strive to be better, you would promise to look into what I say are deficiencies in the current approach, rather than pretending that I am wrong.

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