Very happy w/ Kadence themes and support

  • I used Virtue Free on many sites for a long time. Since the Premium license is very fairly priced, I decided to upgrade to support Kadence. I then upgraded all of my Free sites to Premium. Then, I started two more sites from scratch and used Ascend Premium. Right now I have six sites using Kadence Premium themes, and will eventually move the Virtue sites to Ascend.

    I have only had occasion to contact support once — and that was before I became a Premium customer. Their updates are frequent and reliable (i.e. they usually fix or add what was intended w/o breaking something else, a common WordPress developer problem).

    I’m very happy with Kadence software, support, and maintenance. A pleasure to write this review.

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  • Thanks for the review!

    Ben
    Kadence Themes

    Thread Starter wordpresspresser

    (@wordpresspresser)

    And now I have had occasion to seriously test out the tech support for a site that was challenging for me. Outstanding. A few of my questions could have very reasonably been responded to w/ something like “Not my problem, dude — this is Ascend tech support, not w3schools . com. Take your MailChimp form question elsewhere.”

    Instead, I either received actual solutions (i.e. CSS code to copy-and-paste) or extremely helpful pointers that allowed me to develop a solution. I have two computer science degrees, and have been programming since 1978 — I know a good software biz when I see one.

    Thanks, Hannah & Ben!

Viewing 2 replies - 1 through 2 (of 2 total)
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