Excellent tech support

  • omigosh

    (@omigosh)


    7 years ago

    I’ve only got the free plug-in but have received excellent technical support over several issues. Ben at time.ly helped out with PHP memory limitations and even investigated my site from the back-end before discovering that I had forgotten to check a couple of boxes that resulted in maps not showing and calendar themes not changing. Sunny Lal, their technical guru has also been very helpful.

    Adding events is easier than for other plugins I’ve investigated and the calendar display is awesome. I’ll definitely be buying add-ons as my needs increase.

    I evaluated both Timely and Urban Tribe’s calendars. While Urban Tribe’s is a very solid offering their is no technical support at all. Timely’s tech support has been very fast and staff seem to take an almost personal interest in solving my problems.

    • This topic was modified 7 years ago by omigosh.
    • This topic was modified 6 years, 9 months ago by omigosh.
    • This topic was modified 6 years, 9 months ago by omigosh.
    • This topic was modified 6 years, 6 months ago by omigosh.
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  • Sunny Lal

    (@sunny454)

    Hi @omigosh,

    I apologize for the trouble you’ve experienced. Import feed technology is constantly changing, in particular that of Facebook — we are also updating the import sync method as Facebook changes in order to make the feed syncs work for our customers. It does work, but the feed URL may require tweaking (depending on whether it’s a Page, a Group, or Event listing, etc).. If you experience any issues, you can submit a support ticket and one of our Technical Support agents will be able to assist you.

    Please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.

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