Very poor quality support

  • The developers of the theme ignore users and don’t respond to questions.

    • This topic was modified 9 months, 3 weeks ago by delrod.
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  • Moderator jordesign

    (@jordesign)

    Hey @delrod – I’m really sorry to hear it sounds like you’ve had an unpleasant experience with the theme. For what it is worth – the support for the theme is handled by volunteers in the WordPress community – so sometimes replies can take some time.

    I do see you have one topic in the support forum which is yet to receive a reply – which is less than 24 hours old. I’m sure you’ll receive a response there soon ??

    Moderator jordesign

    (@jordesign)

    Hey @delrod – I did also find your other query from a week ago – so can understand your question about timing – however with the holiday period it is very possible that our vounteers and contributors may take a little longer to respond.

    As having duplicate questions in the forums is unhelpful for other users – I’m going to archive the duplicate – and will take a look at the original question.

Viewing 2 replies - 1 through 2 (of 2 total)
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