Very Poor Support – Do Not Recommend- Buyer Beware!

  • Hello Everyone,

    If I could give this plugin 0 stars I would.

    Despite the fact that I purchased the Premium version of the Author hReview the support is basically nonexistent.

    So I can’t imagine what type of support you are going to get if you just install their free version.

    The first question I asked took 6-DAYS for a response and when they did respond they didn’t even answer my question thoroughly.

    The developer is the one handling support (or should I say “not handling support”) his name is Hesham Zebida.

    In my opinion, the plugin is overpriced and there seem to be several BUGS that I haven’t been able to address because I can’t get the “Support” to answer my ticket.

    I sent a follow-up email based on the incomplete response from the first support ticket. I waited 6 MORE DAYS before I sent a follow-up email to see why I had not heard back from anyone.

    It’s been 3 DAYS since I sent that follow up email and I still have not received an answer.

    I WOULD NOT RECOMMEND THIS PLUGIN!

    Buyer Beware!

    If anyone has questions or is considering purchasing the premium plugin please feel free to follow up with me if you want me to elaborate on my experience.

    Best Regards,
    Mike

    PS: I use about a dozen premium plugins including Yoast SEO Premium, PixelYourSite Premium, WPform Premium, etc.. that I pay for and this is the only time I’ve ever received this poor level of support.

  • The topic ‘Very Poor Support – Do Not Recommend- Buyer Beware!’ is closed to new replies.