VFB Pro Issues

Hello Nextorontoweb,

Because you are a paid user please submit a ticket on our paid support system at vfbpro.com. This sounds like a mis-configuration on your server or that your server does not meet our/WordPress’ minimum technical requirements. But we can assist you better in the paid support area.

Thanks,
Joseph
VFBPro Support

Hi,

I did submit a ticket the same time I posted here but haven’t received any response yet and I need this fixed since it doesn’t work after upgrading.

Is there anywhere to get the technical requirements so I can check my hosting?

I’m still waiting for my ticket to be resolved.

My confirmation email is still stuck with the VFB branding and I need to get the notification emails to work.

I sent a new ticket with my diagnostic.

Can someone please respond to the tickets I sent?

I purchased the Pro version to fix the notifications issue and now I have that problem PLUS I can’t edit the email design template.

HELP!

Hello Next,

We do not see any unanswered tickets in our ticket system, is it possible that you have posted it somewhere on our forums or something?

Please open a pro support account and a ticket here: https://support.vfbpro.com/support/login

Thanks,
Joseph
VFBPro Support

It’s been one week since I purchased it because I really needed help setting up the email notification. I’ve tried setting this up with both hotgator and gmail and NEITHER work.

I’ve submitted another ticket and hoping someone can look into this for me as this is an issue i’d really like resolved.

Hello Nextorontoweb,

I think we have been communicating. I sent a response to your latest response via the ticket system a few days ago. I am going to resent the response now, so you should receive a email notification from me.

Thanks!
Shane
VFBPro Support

Hi,

Yes, I have submitted another ticket.

It’s been over 2 weeks that I’ve been trying to get my notifications working and still unsuccessful.

I’m hoping I can finally get this fixed today.

My site is hosted with Godaddy.

Hello Nextorontoweb,

I sent a message a few days ago responding to your ticket. Please check your email trash/spam folders. I will resend the response now. I would like to communicate using the ticket system to keep everything secure.

Thanks!
Shane

I sent in 2 more tickets after my ticket was closed with no resolution

I’ve contacted Godaddy several times and they even ran a test to verify SMTP works according to a script they ran and I tested with WP SMTP as well which worked.

I can’t get the notification email working and it’s been over a month since I purchased the plugin.

Can someone please help me get SMTP/notification emails working?

I purchased the plugin.

I’ve sent yet another ticket today.

Can someone please respond to my ticket?

I’ve sent at least 4 tickets in the last week and nobody has responded.