Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Elementor Team

    (@alekspr)

    Hi,

    I understand you have an issue with the video widget after the latest update. Before we proceed further, can you please do the following troubleshooting steps:

    1. Make sure you have a complete backup. See here: https://elementor.com/blog/backup-wordpress/
    2. Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard.
    3. Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible).
    4. If the issue persists, deactivate all plugins apart from Elementor. If this helps, reactivate them one by one to find the culprit.
    5. If this doesn’t help, switch your theme (temporarily) to the Hello Theme and see if it makes any difference.

    Thread Starter stas0238

    (@stas0238)

    @alekspr
    Thanks for answering me,
    You should know the fact I am developer too so I’ve already checked where the issues comes from and you understand it by checking the screenshot -> https://prnt.sc/rz6bMzElr6wV. It means that it is an issue independently on css regeneration of plugins/theme activated.

    Previously, you made just adding a prefix class and all other changes were made in your CSS but now you apply the 16/9 property just for video wrapper (but there is also button for the lightbox which creates issues I described)

    So, I think your idea about checking if the issue is with default theme and no plugins does not need to be checked and making those steps are just time-wasting for both of us.

    Waiting for checking my question by your developers and fixing this bug.

    More details about your “tweak” implemented -> https://developer.mozilla.org/en-US/docs/Web/CSS/aspect-ratio

    Kind regards, @stas0238

    Thread Starter stas0238

    (@stas0238)

    @alekspr 
    
    As I told you before but now with more details below
    
    https://gyazo.com/267c27fdee7cf4293514cda57985b553 (much "better" looking with Hello Elementor theme.
    
    
    
    == Server Environment ==
    Operating System: Darwin
    Software: nginx/1.16.0
    MySQL version: MySQL Community Server - GPL v8.0.16
    PHP Version: 7.3.5
    PHP Memory Limit: 256M
    PHP Max Input Vars: 4000
    PHP Max Post Size: 1000M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected
    
    == WordPress Environment ==
    Version: 6.3-alpha-55617
    Site URL: https://elementor.local
    Home URL: https://elementor.local
    WP Multisite: No
    Max Upload Size: 300 MB
    Memory limit: 25600M
    Max Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: 0
    Admin Email: [email protected]
    Debug Mode: Active
    
    == Theme ==
    Name: Hello Elementor
    Version: 2.7.1
    Author: Elementor Team
    Child Theme: No
    
    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36
    
    == Active Plugins ==
    Elementor
    Version: 3.12.1
    Author: Elementor.com
    
    == Elementor Experiments ==
    Optimized DOM Output: Active by default
    Improved Asset Loading: Active by default
    Improved CSS Loading: Active by default
    Inline Font Icons: Inactive by default
    Accessibility Improvements: Active by default
    Additional Custom Breakpoints: Active by default
    admin_menu_rearrangement: Inactive by default
    Flexbox Container: Inactive by default
    Upgrade Swiper Library: Inactive by default
    Hello Theme Header & Footer: Active by default
    Editor Top Bar: Active
    Landing Pages: Active by default
    Nested Elements: Inactive by default
    Lazy Load Background Images: Inactive by default
    
    == Log ==
    
    == Elementor - Compatibility Tag ==
    
    
    
    Plugin Support Elementor Team

    (@alekspr)

    Hi,

    Apologies for not answering you sooner, and thanks for your detailed answer.

    As it seems that you’ve already found the potential cause of the issue, I will please advise you to report this directly to our developers on our GitHub channel, as they’ll be able to respond to you there with a potential fix or an update in case this is a bug from our end.

    https://github.com/elementor/elementor

    Alex

    Thread Starter stas0238

    (@stas0238)

    Hello @alekspr and thanks for directing me to the right place for submitting this bug.
    As this issue is not ‘resolved’ yet and you support the idea it is a possible bug I should remark this topic to ‘not resolved’ as it is in process state now.
    Thanks for understanding !

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Video aspect-ratio breaks its button’ is closed to new replies.