Video continually loading

Ah its different now, the loader has gone, but still the video isnt showing, this is the video I have upload to the media folder, and added to the fist slider –

[video src="https://www.accend4web.co.uk/fitness-courses-academy/wp-content/uploads/2018/10/Stress-free-office.mp4" /]

This is how the shotcode has been placed on the home page –

<div style=”position:relative; width:100%; height:650px; background-color:#cccccc”>
<?php echo do_shortcode(‘[Rich_Web_Video id=”3″]’);?>
</div>

But when you look at the source file, there is nothing there, so that seems to be the problem.

• This reply was modified 6 years, 4 months ago by accend4web.

Ah Im back to the video trying to load again, Im stuck in this continual ‘Loading’ loop

Hello accend4web.

Thank you for sharing Your problem with Us.

Sorry for the late reply. When you add a video MP4, do you add an image?

Youtube and Vimeo automatically adding an image.

If You want to add MP4, then you also need to add an image to the slider separately.

Please can You deactivate other plugins to have a look is there the same problem?
We saw problem with JS in Your site. Maybe this problem gives such an error.

Please, can You try and tell us? The problem will be solved.

Waiting for Your answer.

Thank You.

Hello accend4web.

Please, can you tell us, have your problem solved?

Did You try to do as we said?

Thank You