Video doesn’t show in banner section mobile view

Can you please share the theme link

https://rarathemes.com/previews/?theme=the-conference-pro&multi=true

https://rarathemesdemo.com/the-conference-pro/

Instead of the banner image (see preview page of the theme) you can use also a video.

Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://rarathemes.com/support-ticket/

Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Thank you, but I already did ask the theme support for help. They don’t have any solution as they say its a WordPress issue (because the feature of the video banner is provided by WordPress and not by the theme). They asked me a check out the discussed here: https://www.ads-software.com/support/topic/problem-with-header-video-on-mobile/. We therefore asked our webmaster and technical service provider to try the “solution” written in that discussion. Unfortunately, it didn’t work.