Video doesn’t start automatically

  • Resolved thedalset

    (@thedalset)


    3 years ago

    Hi,

    I am experiencing an issue, where videos don’t play automatically. We have video in the background and in galleries, and the problem exists in both places.
    The problem only occurs on some devices (e.g. iPhone 8), so the videos behave as they should on most devices.
    What can I do to fix this?

    Thanks in advance. ??

    The page I need help with: [log in to see the link]

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  • Plugin Author Swarmify

    (@jdadmin)

    For autoplay, just want to ensure first that you have the video set to be muted? If not, that can cause issues with autoplaying as browsers will not block autoplaying of some videos if not muted.

    We say some because there are no hard and fast rules on it. The browser makers use various heuristics to determine which videos can autoplay with sound versus not. And it is not consistent.

    So the best way to ensure compatibility is to make sure that you have the videos muted for autoplay to work.

    If that is already configured properly, then maybe you can point me to a specific video that isn’t functioning either here or by emailing [email protected] and I can take a specific look at that video to see if we can get it worked out for you.

Viewing 1 replies (of 1 total)
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