Video Failed to Play

  • Resolved betweencarpools

    (@betweencarpools)


    1 year, 7 months ago

    I am having an issues with using videos in the web stories. The way I upload them is by dragging and dropping the .MP4 video file into the plugin. It loads nicely and i am able to see the preview image. However when i preview the story, or publish it, it just shows the cover image, and says VIDEO FAILED TO PLAY.

    I was really looking forward to using web stories and this is a big setback as most of our content is videos. Please let me know how to fix this.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Looking at your story, the video you added to it is this one: https://betweencarpools.com/wp-content/uploads/2023/07/WhatsApp-Video-2023-07-20-at-2.43.52-PM.mp4

    If accessing a video is forbidden that explains why it can’t be played.

    When I try to open this video in the browser I get a “403 Forbidden” error. This might be due to some misconfiguration or security protection on your server. I’d recommend reaching out to your hosting provider to resolve this.

    I have the same problem:
    https://nabuduvaly.com/web-stories/dvoryk-zk-na-shaslyvomu/

    Video access rights are normal:

    [video src="https://nabuduvaly.com/wp-content/uploads/2023/07/Dvir_ZK-Na-Shaslyvomu.webm" /]

    Content of the file with access logs after opening the history page:

    91.223.227.204 - - [28/Jul/2023:12:44:38 +0300] "GET /web-stories/dvoryk-zk-na-shaslyvomu/ HTTP/1.0" 200 6967 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"

    I noticed that in the source code of the story page, the video is embedded using the https:// protocol instead of https:// . Maybe this is the problem? And if so, how to fix it?

    • This reply was modified 1 year, 7 months ago by mrvigner.
    • This reply was modified 1 year, 7 months ago by mrvigner.
    • This reply was modified 1 year, 7 months ago by mrvigner.
    Plugin Author Pascal Birchler

    (@swissspidy)

    @mrvigner Please open a separate topic for your inquiry, as your issue is slightly different. Your story is accessed via HTTPS (secure), but the video is loaded via HTTP (unsecure).

    You’ll need to resolve this mismatch by fixing your server configuration; sometimes plugins like Really Simple SSL can be helpful. Then remove the video from the story again & add it back to see if that resolves the issue.

    But again, please open a new topic.

    @swissspidy Thanks for the tip. It turned out that there was an address with the http protocol in the site settings. Although the site itself was on https for a long time. I changed the protocol settings to https and now everything works.

Viewing 4 replies - 1 through 4 (of 4 total)
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