Video in header doesn’t play (android?) & only poor quality

  • I have put a video in the header of a Twenty Seventeen theme. Unfortunatelly I was presented with 2 problems:
    1. Some people do not get to see the video (only the white screen of death-header). I believe they are on an android device. I myself can see it on iphone/ipad/imac and in Safari, Chrome and FireFox.
    2. I can’t use a quality video; I keep getting the ‘cannot crop’ error. I have tried following formats: MOV, MP4, animated GIF, animated PNG, animated HEVC.
    I can put in a ‘web ready’ video, but this is such poor quality.

    Does anyone know how I can fix these problems?

    The page I need help with: [log in to see the link]

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