Video is not getting recorded after the first attempt

Hi Steve,

We are checking this. Please allow us some time.

Thank you

Hi,

We have released a new version. Please upgrade and check after clearing the browser cache.

Let us know if the issue is fixed now.

Thank you!

Hello Team,

I have checked after the updation and cleared the browser cache, but the same issue is still occurring. Please take a look and let me know.

Looking forward to hearing from you!

Please share the Live link on your site where we can check this. It is working on our end. Maybe there is some other issue.

Thank you

Somehow I can’t share the direct link here, Can we connect through your support form i.e. https://www.dna88.com/support-free and share the required link

Yes, of course.

Thank you

We have not received any email. Did you submit the form?

Thanks

Yes, I have submitted the form, Please have a look.

Hi Steve,

We replied to your email but it bounced back.

JS variable on your site is not working properly. We have tweaked our plugin code and released a new version.

Can you please upgrade to the latest and check after clearing the browser cache?

Please let me know if the issue is fixed,

Thank you!

I have checked it after updating the plugin and still It’s not working, Can you please check it once again. Thanks