Video not playing

Hi @johnbezz,

Thank you for contacting us! I checked your YouTube feed and encountered the issue you described. This issue may be caused by a conflict with your Theme or one of your plugins. To resolve this, please go to your WordPress Dashboard > YouTube Feed > All Feeds > Click the pencil icon to open the Feed Customizer > when the Feed Customizer has loaded, click on “Advanced” and toggle on “Load Initial Posts with AJAX”, then click “Save” at the top right corner. After that, your YouTube feeds should load correctly and videos should be playable on the initial page load.

I hope this helps! Please let me know if you have any questions.

Thanks Nigel for your reply,
Now its working but i get different problems, it loads more thumbnails now, and more things. maybe you can take a look.

Hi @johnbezz,

I checked your feed and also encountered the new issue where the first four videos are loaded twice. This could also be related to a theme or plugin conflict. There are additional settings you can apply that might resolve this. Please go to your WordPress Dashboard > YouTube Feed > Settings > Advanced and toggle on “AJAX theme loading fix”, then click “Save Changes” and check if your feed is displayed correctly.

If the AJAX theme loading fix doesn’t work, pleast try turning on “Enqueue JavaScript in header” on the same settings page, then click “Save Changes” and check if that fixes the issue.

I hope this helps! Please let me know if you have any questions.

Hey Nigel

“I’ve tried everything you suggested, but it doesn’t solve the problem. Any other suggestions?

By the way, I also reached out to support on the Smash Balloon site. Michael responded there—maybe you can coordinate with him? Also, where is the best place to continue our conversation?”

John.

Hi John,

You can continue the conversation with Michael. I will check our recent support threads for your conversation with Mike to ensure he has any relevant information from our conversation.

Best Regards,