Video not show wp course builder

Hi @philcowley thanks for reporting this.

It’s quite possible the WP Courses plugin is interfering with the loading of the player. Please see The display of the player is broken/it doesn’t work FAQ for details and debugging instructions.

As detailed there, can you disable other plugins and place the video on a non-WP Courses page to isolate the issue to WP Courses?

I don’t see a video trying to be loaded on the URL you provided, but feel free to create a page dedicated to this issue on that domain and provide the URL here.

Hi thanks for your speedy response and awesome plugin,
I’ve added it to this page and it works https://inspireinstructortraining.com/workshops/

but it won’t work of the course builder pages

This is the page that it’s not working on but it is blocked by a pay wall.
You could sign up if you like as it’s in test mode at the moment so you won’t be charged
https://inspireinstructortraining.com/courses/#P3ZpZXc9c2luZ2xlLWxlc3NvbiZjb3Vyc2VfaWQ9MzUzJmxlc3Nvbl9pZD00OTcmcGFnZT1udWxsJmNhdGVnb3J5PW51bGwmb3JkZXJieT1udWxsJnNlYXJjaD1udWxs

@philcowley did you disable other plugins to isolate the issue?

I just installed WP Courses in my test environment and created a course with a video inserted in one of the lessons, seems to work fine:

Can you try a) disabling other plugins and b) trying a different theme? In my testing Protected Videos inserted via the block method or Shortcode method work fine with WP Courses.

hi,

I have disabled each plugin and it hasn’t made a difference. When I click preview page it shows fine, it’s only when I login as a user that it won’t show.

It seems there are three possible ways to insert, one of which likely doesn’t work:

• Insert into lesson content via Gutenberg block
• Insert into lesson content via Shortcode embed
• Insert into lesson content via “Lesson Video” iframe embed (likely doesn’t work)

How are you inserting the video into the lesson? Have you tried all three?

I would also try a different theme, it may well be your theme interfering with the display.

To be clear, on a clean WordPress installation using the default “Twenty Twenty-Three” theme, Protected Videos display fine even within “WP Courses” lesson content. So it’s something else that you have in your environment which is causing this.

Could it be my divi theme, but then it worked on my blank page. 

Yes I’ve tried all 3 of those. 

I get that it’s on my end, I just can’t work out what I need to change. 

I’ll have a play later, could it be because it’s behind a paywall?

Could it be my divi theme

Yes. Looking at this theme it’s also a “page builder”, these are common culprits when it comes to disabling the automatic loading of the assets Protected Video requires.

I’ve noticed many of these large “page builder” theme/plugin things disable the default loading of assets, but there’s often an option in the settings to allow these assets to load. If you see an option like this, enable it.

but then it worked on my blank page.

The theme is possibly interfering with whatever page type WP Courses “lesson” pages use, but not standalone WordPress pages.

could it be because it’s behind a paywall?

Unlikely I would say.

To confirm this suspicion, I would temporarily switch your website to a different theme (like the default) and check if Protected Videos display on your lesson pages.

hi I spoke to divi and they can’t the issue, it has to be something to do with the individual user page as it works on the general page

https://inspireinstructortraining.com/lesson/test-lesson/

but on a user page it doesn’t load

hi I spoke to divi and they can’t the issue, it has to be something to do with the individual user page as it works on the general page


https://inspireinstructortraining.com/courses/#P3ZpZXc9c2luZ2xlLWxlc3NvbiZjb3Vyc2VfaWQ9MzUzJmxlc3Nvbl9pZD01NDYmcGFnZT1udWxsJmNhdGVnb3J5PW51bGwmb3JkZXJieT1udWxsJnNlYXJjaD1udWxs


could be paid membership pro blocking it,

Have you confirmed it’s the Divi theme causing this issue? i.e. when you switch to a different theme, the videos load on all appropriate pages?

I tried that but divi’s code it still on the site when you switch. It’s ok I’ve found a different work around thank you.

No problem. If you do identify a change that needs to happen in this plugin, I will happily make it.

Hi there,

I have exactly the same problema here, using Masteriyo LMS Pro.
I disabled the plugins, changed themes, published it on a page outside the LMS (and it worked…), inserted it via shortcode (the Gutenberg block doesn’t appear inside the LMS).
Is there a way to find where this blockage is? I’m starting to believe I made a bad purchase…

• This reply was modified 9 months, 3 weeks ago by davidnob.

Hi @davidnob,

Probably better to create a new topic regarding this. But I’m not familiar with Masteriyo LMS and it’s quite possible it disables loading of other assets on its course pages.

If it works fine on a non-Masteriyo page, and it doesn’t on a Masteriyo page after disabling all other plugins, I suspect the issue is with Masteriyo.

My recommendation for an LMS would be Sensei which is created by Automattic and follows best WordPress practices.