Video Not Showing Up In Product Gallery

  • Resolved darek7

    (@darek7)


    3 months, 2 weeks ago

    I’ve uploaded the video under the product, although it does not show up on the product page gallery.

    I’m using Astra theme.

    How do I fix it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Martin Valchev

    (@martinvalchev)

    Hello,

    I tested with the free version of the Astra theme, the problem is not there. As far as I can see the problem is that in your gallery there is a slider and the plugin works with the default elements. I suppose for you this slider comes as a setting if you use Astra premium theme. Try changing the setting so the elements are closest to the Woocomerce defaults. If this still makes you uncomfortable you can email to consider further development

    Thread Starter darek7

    (@darek7)

    Let’s discuss further development since I would like to leave the slider. Where do I find your email?

    Plugin Author Martin Valchev

    (@martinvalchev)

    If you want to remove the slider, you can visit the theme documentation at this link https://wpastra.com/docs/single-product-woocommerce/ in the Gallery Layout section you can change this setting to test.

    Thread Starter darek7

    (@darek7)

    I would like to have the video thumbnail to show in the slider. Is it possible?

    Plugin Author Martin Valchev

    (@martinvalchev)

    Unfortunately, it’s not supposed to work with the slider from your theme. It is possible to develop it for a fee, if you are interested leave your email and I will get back to you

    Thread Starter darek7

    (@darek7)

    [email protected]

    I have the same problem with my Astra Pro slider. I see that it was fixed. Can you tell me how to apply the changes so I can also use this with my site?

    Thanks,
    Shawn

Viewing 7 replies - 1 through 7 (of 7 total)
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