Video won’t load in preview & when published

  • Resolved thunkpaul

    (@thunkpaul)


    4 years ago

    Hey,

    I had embedded video into some of my stories. Small clips on a loop. They were working okay, but now when I go to preview the stories, or publish, I get an error saying video failed to load. They work within the editor but not elsewhere.

    Any help appreciated. The only thing I can think that has changed is the update to 1.1.0.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there

    Can you please share the URL to an affected story so we can take a look?

    Thread Starter thunkpaul

    (@thunkpaul)

    @swissspidy Thanks for the reply. The site (and stories) I’m working on were closed off, but now I’ve opened it up. Hopefully you can see this link. As you can see, videos aren’t loading. https://thunk.co/web-stories/discovering-customer-needs-for-a-3d-mapping-app/ – the videos are on pages 1, 3, 5 and 6.

    Hoping you can help.

    Thanks

    • This reply was modified 4 years ago by thunkpaul.
    Plugin Author Pascal Birchler

    (@swissspidy)

    We’ve identified an issue with videos that is now resolved in the 1.1.1 version we’ve just released. Could you update the plugin and let us know if the videos now work?

    On a related note, I’d recommend setting up SSL/HTTPS for your site, to improve the experience for readers consuming Web Stories on your site or via the AMP cache.

    Thread Starter thunkpaul

    (@thunkpaul)

    @swissspidy Many thanks. I’ve been offline for a few days so just picking this up.

    Thanks for the help and advice (regarding SSL etc). Site isn’t released yet so will have the certificate and all properly tagged up when we’re live.

    I’ll try 1.1.1 and report back if any issues.

    Plugin Support Luckyna San

    (@luckynasan)

    @thunkpaul We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

    Thread Starter thunkpaul

    (@thunkpaul)

    Thanks for the help.

Viewing 6 replies - 1 through 6 (of 6 total)
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