videos

also the video preview image seem to be very stretched in height on mobile, is there way to fix this?
See screenshot here
https://snipboard.io/qjKa6O.jpg

Hi again, my client has reported that she doesn’t think any videos are loading at all on mobile or ipad.
I’ve just tested this link and no google drive embedded files are loading for me at all on mobile (android)
https://mortaza-madaninezhad.com/works/videos-3/

is there any advice you can offer?

Hi @macpheek,

There are a couple of things to check with the videos:

1. first the permissions set for sharing of the videos. They should be set to “Anyone with the link can view” otherwise the video will be unplayable to the general public,
2. next, there are over 200 videos embedded on that single page. Can you please try embedding a single video (with correct permissions set) and see if the issue persists. Due to the extremely high content load required on the page, timeout issues are definitely a possibility here.

If you have any other questions, please feel free to send an email to [email protected] as we may not see messages posted here to respond in a timely fashion.

Hi there, thanks for your help. I’ll pass this onto my client

Hi there. My client has come back and said that when they embed just one video onto a page it’s still not loading on iphone

First she sees this
https://snipboard.io/olr9Lw.jpg

When she clicks it, it then loads like this
https://snipboard.io/m2XeCD.jpg

Then nothing happens when she tries and clicks it a third time

The file permissions in drive are correct, it’s set to ‘anyone with the link can view’. It seems to be ok on my android, but not iphone (testing on iphone 11 and XR)

Hope you can help

Hi @macpheek,

Would you please send us an email to contact [at] wp-glogin [dot] com so we can arrange to get some login credentials for your client’s site and Google Drive for the developers to take a look at this and the preview image issue in the other ticket.

• This reply was modified 3 years, 6 months ago by PDFG Support. Reason: typo