Videos have intermittent loading problems

  • Resolved cameronpenny

    (@cameronpenny)


    7 years, 1 month ago

    Hi there,

    For some strange reason the videos are not loading properly all the time. Sometimes the thumbnails load as they should, and other times they appear to be massive, taking up the entire page. And sometimes the videos do not load at all, appearing a black screen. I haven’t been able to figure out why this is the case.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Could you please try to change the theme of the webpage to see whether the issue may occur with some other theme too?
    If it will, please, submit a support ticket so that our development team have a closer look at the described issues? Please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

Viewing 1 replies (of 1 total)
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