Videos not displaying in Lessons

Hi @corasystems,

This isn’t a known issue and we haven’t been able to replicate any kind of missing videos on local testing.

We are more than happy to help you resolve this issue though! If you could provide us with your LifterLMS System report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ following WordPress’s guidelines for pasting code: https://www.ads-software.com/support/forum-user-guide/faq/#i-need-to-post-code-is-that-okay and provide us with any relevant screenshots of settings and results of this issue appearing with a service (Dropbox, Drive, Imgur, CloudUp, YouTube, etc…) and post a link to your screenshot or video.

This will help us get an idea of what could potentially be causing this to happen!

Let us know if you have any further questions!

Thanks and take care,

Hi Natalie,
Thanks for getting back to me. We looked into it also and concluded that the issue occurred following the recent WordPress release/update and the update of the Astra theme, which we were using on our site so it appears there is a conflict with the theme. We have installed another theme and the videos are displaying again. We will continue to monitor the situation.

Hi @corasystems,

I’m glad the videos are showing up again!

Please of course let us know if you need any further assistance from us!

Thanks and take care,