Videos not playing – I can see only the image

Probably a conflict.

1. If you have installed the AUTOPTIMIZE plugin in your website, please follow the same solution suggested here https://www.ads-software.com/support/topic/no-controls-are-displayed-at-all/#post-11619991

2. If you have installed a CACHE plugin, follow the solution suggested here https://www.ads-software.com/support/topic/video-not-playing-10/#post-11924001

Hope, this solved your issue!

If still, this doesn’t work, kindly submit a ticket on our website here https://plugins360.com/support/

Problem was exactly that, in autopmize.
Thank you so much !
Great plugin.

Regards.