Videos on google drive embedded on Lifterlms shows ‘Could’t Preview File’

  • Resolved adesh6985

    (@adesh6985)


    4 years, 9 months ago

    Hi Mate,
    Hope you are doing great.

    I offer free video-based courses to people who are emotionally distressed. I have kept all my videos on Google Drive as I cannot afford the expensive platforms like Vimeo, Wistia etc.

    I have embedded those videos on courses with Lifterlms. However, often my students get an error on the video file “Couldn’t preview file. There was a problem playing this video”.

    This problem has occurred majorly from the last 15-20 days. Sometimes it works, sometimes it shows above error (as informed by my students)

    I don’t know whether it has any issues with other plugins. I use the below-mentioned plugins for better performance of my website…

    1. WP Fastest cache
    2. WP-Optimize
    3. Cloudflare
    4. Fast Velocity Minify
    5. iThemes Security
    6. BJ lazy load

    Also, I use the Ocean Theme and Elementor Page Builder.

    Please help me to get the issue resolved.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @adesh6985,

    I’m sorry you’re having this issue!

    This is very likely a result of running so many caching optimization programs together. LifterLMS itself loads dynamically which can cause issues when trying to cache any LifterLMS content.

    We have more information on caching here: https://lifterlms.com/docs/caching-issues-faqs/ I would suggest flushing your cache and turning off all of the caching/optimization plugins, then choosing one like WP Fastest Cache that allows you to exclude LifterLMS content from your cache.

    I hope this helps!

    Please let us know if you have any further questions!

    Thanks and take care,

    Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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