Videos Stopped Playing + Cannot Remove Plugin Without Breaking Divi Video Module

  • BIrdie

    (@goldendust20)


    1 year, 5 months ago

    Hey there, it seems like we’re experiencing some trouble with a plugin that’s causing videos not to play and throwing script errors in the console. I attempted to troubleshoot by disabling the plugin, but it resulted in breaking Divi’s video modules, displaying video URLs in plain text. Do you have any suggestions on how we can remove this plugin without compromising the website’s layout and functionality? Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Author kevinweber

    (@kevinweber)

    Disabling this plugin should simply reset your embed codes to whatever is default in WordPress. Maybe try disabling Divi’s video module as well, then reenable it to observe the differences. Maybe it’s an issue with the Divi video module and not related to this video plugin.

    You might also experience caching issues in your browser where outdated JS/CSS files are still being loaded; try clearing your browser cache, your WordPress cache (in case you’re using a caching plugin) and open the page in an incognito window to see if that makes any difference in the layout of your page.

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