View content is not firing

  • Resolved veneetsayyer11

    (@veneetsayyer11)


    4 years, 6 months ago

    For my content ID- 10140296 pixel is firing becasue this content id is there in my catalog which I had uploaded via Google sheet.

    On the other hand, I had shared the catalogue created by your plugin with my different pixel and tracking is ON and it is hitting all the other events like add to cart and purchase event with the same content-id. But the issue is only with the view content event.

    I am firing all the events with google tag manager and your plugin events are stopped by adding a code provided by you in the other thread.
    Code-
    add_filter( ‘facebook_for_woocommerce_integration_pixel_enabled’,
    ‘__return_false’, 10, 1 );
    With your plugin view content event fires properly. But what if I want to use multiple pixel and share your catalogue with those pixels?
    Because I am providing the same content-id 10140296_10140296 which you provide in your catalog but still it is not firing. But with my google sheet catalog it is firing properly with this content id: 10140296_10140296 also.
    I am attaching all the screenshots so that you can understand it better.
    Screenshot- https://drive.google.com/drive/folders/1oOWMXlbbEhbhCWdD3vsp1grVQR6AGxCY?usp=sharing

    Please let me know how can I completely solve this issue so that I don’t have to upload an extra google sheet catalogue only for view content events.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @veneetsayyer11!

    Thanks for reaching out, I’m happy to help.

    My understanding here is:
    – You’re firing events with GTM
    – You’re blocking our pixel events using the filter we had provided
    – Content ID 10140296_10140296 fires with your Google Sheet catalog but isn’t firing in our catalog

    Is that a good summary of the issue? Are you trying to ensure our view content event fires even if our filter is blocking pixel events?

    Thanks for any other information here!

    Julie ??
    SkyVerge

    Thread Starter veneetsayyer11

    (@veneetsayyer11)

    Yes, you get my point pretty well.
    As i blocked your event so your view content event is not firing on my website.[That’s good]
    But for view content event what paramters are required for your catalogue?
    For view content event parameters I am passing are ‘Price’, ‘curreny’, ‘product type’ and ‘id’.
    As i exported your catalog in csv and checked that all variations are listed under ‘id’ column and Parent Product id is just shown in under item_group_id.
    And because of this my product ‘id’ is not matching with yours catalog product id. As you guys are using parent product id under item_group_id column.

    I think this would be solved if you just tell me what parameters I have to pass for view content event so that it can match with your catalog.

    Thread Starter veneetsayyer11

    (@veneetsayyer11)

    I am passing these parameters for my content id- https://drive.google.com/file/d/1f-GhXb2_qteXdwV00Wk6fjAeI0L9re-a/view?usp=sharing

    Hi @veneetsayyer11,

    Thanks for clarifying things here, I appreciate it.

    I’m afraid that what you’re attempting to do here doesn’t really fall into the scope of the plugin. Our plugin is really meant to add the Facebook pixel, track those events and synchronize things to the Facebook Catalog. Customizing things to do something other than the core functionality of the plugin doesn’t fall under our support policy, I’m afraid.

    Having said that, I’ll see if I can get someone to come back to you about your question about which parameters are required for the catalogue.

    Thanks for your patience here,

    Julie ??
    SkyVerge

    Thread Starter veneetsayyer11

    (@veneetsayyer11)

    Can I use multiple pixels with your plugin?

    Hey @veneetsayyer11,

    Marcus here, stepping in for Julie while she’s out for a few days. ??

    I’m afraid that the plugin only supports the use of one pixel at this time. Thank you for letting us know that this is important to you! I’ve made a note for our product team so that they can factor this into future developments.

    Are there any other questions I can answer for you? Please don’t hesitate to let me know.

    Thanks,
    Marcus

    Hey @veneetsayyer11 ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

Viewing 7 replies - 1 through 7 (of 7 total)
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