View content not tracked

Hi @donmarkon,

Thanks for getting in touch about our Facebook plugin. I’m happy to help out here ??

Along with the helpful information you’ve already provided, I need a bit more information that could help us narrow down what’s going on here.

Would it be possible for you to use the Facebook Pixel Helper on the affected page to gather more information? This extension only works for Chrome.

You can download it here: https://chrome.google.com/webstore/detail/facebook-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc?hl=en

And find out more about it here: https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper/

Could you try this and please send me a screenshot of the results? I would only need the results for the event. You can crop out your pixel id. Here’s an example: https://cloud.skyver.ge/jkuDopBe

Thanks so much!
Christine

Yes, I already used it. Can we go over the email? You can contact me here or give me your email here, please.

@donmarkon

Sure thing ??

Please could you raise a support request via our support form here: https://www.skyverge.com/contact/

Thank you!
Christine

• This reply was modified 4 years, 6 months ago by Christine, SkyVerge Support.

Hey @donmarkon,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Christine