Viewing 6 replies - 1 through 6 (of 6 total)
  • I am having the same issue. Heatmaps work fine if i manually enter ?drawHeatmap=true in the URL, but the buttons on the dashboard do not function whatsoever.

    Were you able to get them working?

    I have that same problem ??
    Plugin collect the data but when i try to click in ‘View Heatmap’ nothing happens.

    Same here. Problem is that button click is ok with parameters but there is redirect into web homepage do not know why (I look into chrome address bar to see correct URL redirected into homepage). So it looks that htaccess redirect into homepage. Workarround should be to let address with drawHeatmap parametr to not redirect I guess. Second problem is that if your page looks like something.html?nice=1 it looks like something.html?nice=1?drawHeatmap=true (correct should be something.html?nice=1&drawHeatmap=true).

    So any news in this situation? I did not solve it by myself ?? I use multisite wordpress installation with /en /de language URL structure.

    I think I got it. Plugin in my case save into DB only example.com and not https://www.example.com. So URL is example.com/?drawHeatmap=true and that is redirected into homepage with www. So workarround now is to replace in DB all non www URLs with www urls and find where it is saved into database.

    I solved it myself. Problem that button not working was in my case with database table and saving clicks into wp_ha_user_event table. Problem was line 221 in plugin directory/php/common.php. It cut www from url and for me it means redirect into homepage without showing heatmaps after clicking View heatmap button. So 2 steps to resolve it:
    1. line 221 rewrite to not cut www from url
    2. replace in wp_ha_user_event table all https://example.com/whatever for their www variants.
    After that button starts working and it is ready for future clicks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘'View Heatmap' Button Not Working’ is closed to new replies.