View Profile Button Issue – Important

  • Resolved phound1

    (@phound1)


    7 years, 8 months ago

    Hello support team at BP WC Vendors,

    I have tried to get in contact with someone from this support forum in the last few weeks but no one has responded. I truly need help in this matter because the issue is negatively affecting the success of my business.

    Our View Profile button is working well in the header of all of our Shop pages but is linking to an error 404 page on all individual product pages. This issue has persisted for some time and we can’t seem to solve it. I have been in conversation with support members over at WCVendors.com and we just can’t seem to solve this. Ultimately, we would like to remove the View Profile button from the individual product pages but leave the View Profile button on shop pages.

    The developer I work together with (@sallyinstc) actually had an older conversation with you here: https://www.ads-software.com/support/topic/view-profile-button-not-working/.

    We have tried a code provided by WC vendors without success but was wondering if there was maybe something you could implement to help, perhaps in our functions.php.

    I am linking to you the conversation I had with WC Vendors support member Anna so you can get a better idea of the problem. Some of the replies from me are private so you will need login information to read those. I can give you that info in private conversation. https://www.wcvendors.com/help/topic/view-profile-button-on-product-pages-broken-code/#post-56133

    If anyone operating the BP WC Vendors plugin could lend us a hand, we would be grateful. Thank you so much.

    -Beth

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Sven Lehnert

    (@svenl77)

    Hi phound1,

    I have not found any support ticket from you. Have you tried to contact us via the support @ docs.themekraft.com?

    Please get in contact via the contact form. Just click on contact and post me a message.

    Cheers,
    Sven

    Thread Starter phound1

    (@phound1)

    Dear Sven,
    I apologize for posting my question a couple of times, didn’t mean any harm. I didn’t receive a response in over 2 weeks and so I thought I would go ahead and post my question again just in case. I appreciate your support, Sven.

    I went ahead and filled out the contact form as you had mentioned to [email protected] earlier today. The ticket may be under Beth or [email protected] . However, the question I have points back to this thread.

    Please let me know if you are able to locate my ticket from docs.themekraft.com. Thank you for your time.

    Plugin Author Sven Lehnert

    (@svenl77)

    Hi @phound1,

    I have not received an mail from you. I have some tickets and I just tested the contact form successfully.

    Please resent it.

    Cheers,
    Sven

    Thread Starter phound1

    (@phound1)

    Hi Sven,
    I have just sent a new ticket/message to you on docs.themekraft.com by clicking on Contact and filling out the contact form. It should be under Beth Kravitz or [email protected]. Thank you for your time. Please get back to me at your next convenience.

    Thread Starter phound1

    (@phound1)

    Hi Sven,
    Just checking in. Did you have a chance to view the ticket I submitted for this issue as of yet? I submitted my ticket to docs.themekraft.com almost 4 days ago via filling out the form upon clicking “Contact.” Hope all is well with you. Please get back to me at your next convenience. Thanks so much.

    Beth
    [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)
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