@lateforwork
It sounds like previously you weren’t using a responsive theme so it just showed your site but zoomed out. This theme is a responsive theme so as the screen shrinks the layout changes so you don’t have to zoom in and out to read text, click on links, view images and so on. On mobile columns are supposed to breakdown into rows because scrolling is much more native in a touch environment.
You can check out the demo here on your phone and see how this them is supposed to look: https://themes.kadencethemes.com/virtue/
If you don’t want a responsive look for mobile and want to go with the zoom in and out then you don’t want to use a responsive theme.
Kadence Themes