“visitor says” feature not triggering

  • Resolved Matt

    (@visibledeals)


    3 years, 2 months ago

    Hi,

    I noticed that the “visitor says” feature is not triggering sometimes. Even if I type the exact word that is set up to trigger the chatbot reply. Instead, it says “Our staff will contact you within the next couple of minutes, in the meantime, tell us how can we help you.”

    thanks

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  • Plugin Support kamiltidio

    (@kamiltidio)

    Hi!

    Thanks for reaching out.
    We’ve had minor network disturbance lately that could affect NLP chatbots.

    If it still happens could you send us your details – website URL and Public Key found in the settings -> developer section – to [email protected] ?

    Thank you in advance!

Viewing 1 replies (of 1 total)
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