Visitors recap NOT working

 Hello, I have been having issues with the “Recap” button under VISITORS tab. No daily recap under this tab has been working, for a long time now.
I received from you the answer pasted down below:

Can you firstly address this issue:
* Warning Maximum packet size: warning (It is important to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. 32MB configured at this time. )

Updating PHP may also assist. 
Regarding the archiving issues, can you please add the following constant in her wp-config.php file:
define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false);
If you can make the changes above and check again to see if they help. 
Hope this helps

Unfortunately, the request made from you here is not doable: If one website doesn’t hold a dedicated host service plan, there is no possible access to MySQL database’ max_allowed_packet’ size.

What should I do from here now? My hosting plan is a shared (mutual) hosting plan.

Thanks

• This topic was modified 1 year, 8 months ago by roro111.

The page I need help with: [log in to see the link]