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Resolved omarochoa
(@omarochoa)

8 years, 9 months ago

Hello,

I have been using WordPress to run my website for quite a while. With each update to WordPress, not much has really changed in terms of how I use the various plugins and software that it offers, so I can’t be sure that this issue a result of an update. Either way, it may be helpful to know that I am running the latest version of WordPress, 4.5.2.

Visual Composer doesn’t seem to be working. This has happened suddenly, and as a person who is not so technically-inclined in terms of coding, this is very bad. I have used the Visual Composer for nearly everything, as its simple WYSIWYG UI has removed the need to know any sort of advanced coding. It was working one day and then stopped working the next.

Whenever I go to edit a page, for example, I can see a mix of code and VC elements in Classic Mode, set to Visual setting. In Text setting, all I see is code, which is expected. However, when I click on my VC options and select “Backend Editor,” (which is what previously showed me a WYSIWYG clone of the page I am editing,) all the text and elements disappear, and it’s blank. When I click to “Add Elements,” the menu with various VC elements pops up, but nothing is added when I select.

Does anyone have any idea how to fix this? Otherwise I can’t really do anything with my website until I learn code more fluently.

Regards,
Omar

Viewing 8 replies - 1 through 8 (of 8 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

8 years, 9 months ago

Please post a link to your site.

Also, what version of VC are you using?

See this for more info: https://www.ads-software.com/support/topic/read-this-first-wordpress-45-master-list?replies=7#post-8268201

esmi
(@esmi)

8 years, 9 months ago

Are you referring to the commercial Visual Composer plugin?

Thread Starter omarochoa
(@omarochoa)

8 years, 9 months ago

My website is https://cameron-downing.com/

I am using VC version 4.8.1, by WPBakery.

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

8 years, 9 months ago

The best place for help with VC is

https://support.wpbakery.com/

It’s a commercial plugin and we can’t support it here.

Thread Starter omarochoa
(@omarochoa)

8 years, 9 months ago

Okay thanks.

I did some looking around on the WPBakery website and apparently there are two types of Visual Composers: one that’s purchased via license from the VC creators, and one that is purchased by theme creators who push it to their users. My website uses a theme that included VC as part of a bundle, so the WPBakery site recommends waiting for the theme designer to update and push the new version to the users.

However, I don’t want to wait around in case the designer never gets around to pushing it, so I would prefer to purchase a license and update it manually, if anyone knows if that is possible?

Mark Ratledge
(@songdogtech)

8 years, 9 months ago

I would prefer to purchase a license and update it manually, if anyone knows if that is possible?

Ask at https://support.wpbakery.com/ . We don’t support the plugin here.

Thread Starter omarochoa
(@omarochoa)

8 years, 8 months ago

Alright, thanks everyone. I have gotten it to work.

I went to the Envato website, which manages Visual Composer for WPBakery. I bought a license, deleted the one VC that came with my theme, and activated the new license. Works perfectly.

Thanks a bunch everyone.

mashpy
(@mashpy)

8 years, 1 month ago

I have faced same issue on latest wordpress 4.7.2. I have deleted the plugin and then install new one from the theme. But it was not working. After then I found a solution. Hope this will solve the problem-
https://www.mashpy.me/2017/02/solved-after-upgrading-wp-bakery-visual.html