Visual Design: Full Screen (stopped working?)

  • Resolved Digital-Ninja

    (@digital-ninja)


    10 months, 1 week ago

    I have created a new page and copied a working, full width Webyx instance from another page to the new page. The horizontal scrolling and full width setting no longer appear to work despite the settings in the View Type/View Settings set to “full width”.

    WordPress 6.4.2
    Blocksy Theme 2.0.19
    Gutenberg 17.5.0

    I have cleared cache.
    Restarted machine.
    Tried creating new fresh instance of a WP page with fresh Webyx settings (not copied from another instance on another page).
    Horizontal card style: true
    Normal scrolling website: false
    Using custom template: false

    All attempts to reconcile issue have failed. Until the issue is identified and corrected, I will not be able to create new Webyx instances moving forward. Pages created with full width prior to this morning appear to work as expected. Please review and advise.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Webyx

    (@webyxforgutenberg)

    Hello there,

    thanks for contacting us.

    We have just had a quick look to your link for your situation.

    To make your page work correctly you have to set the template page as “webyx pro”.

    You can find this step and its explanation in the plugin webguide:

    https://webyx.it/#template-design

    We would like to remind you that you should contact us directly through the appropriate email for Pro related questions (View Type/View Settings set to “full width” is a Pro feature only).

    We hope to have been of some help, and for further questions please contact us directly since as a Pro user you have a privileged channel with the Team.

    Our best regards,

    The Webineer Team

Viewing 1 replies (of 1 total)
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