• Resolved NataliePee

    (@nataliepee)


    Hi

    Yesterday I had an automatic upgrade to 3.5, I didn’t do anything manually, and now I cannot edit posts using visual. The icon is there but it won’t allow me to click on it and there are no tools. I am able to add media in the new format though when I do it doesn’t appear.

    My main issue is visual as I am clueless about code.

    I have read through some other forums with similar issues and have taken the following steps but the problem still persists.

    – Cleaned the cache
    – Tried on Firefox and IE (I am using Chrome) so it is not a browser issue.
    – Switched to Twenty Eleven theme and back to my current theme (Bangkok Press)
    -Uninstalled and then re-installed all the plug ins.

    I have read about inserting code in a wp-config.php folder but I don’t have any folders on my computer associated with WP.

    Any info to fix this would be greatly appreciated, as I said I am clueless with code.
    Thanks,

Viewing 12 replies - 16 through 27 (of 27 total)
  • Thread Starter NataliePee

    (@nataliepee)

    Update: I found the error log easily and there are no errors reported, I have only had the site a couple of months and it isn’t live so I haven’t done that much to it. The javascript console says nothing at all!

    I have the same problem. Added to that: I had trouble redirecting pages. It led to a load of broken links on many of my images, and, accidentally when selecting to unlink them, I deleted them all. It sucks to update sometimes but one needs to understand it is a necessary evil.

    So my cache is cleaned, the browser is cleaned, Javascript is enabled. The plugins deactivated. Did I miss anything? I need the “visual” back so I can put my pictures back where they belong. ??

    All in all, I appreciate there is an army of good, supportive, and knowledgeable developers to offer support. You guys deserve the best.

    Thank you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    That’s really and truly bizzarre.

    Since it’s not a live installation do you feel up to trying a trick?

    – Make a backup of your wp-config.php and .htaccess files.

    – Copy the wp-config.php file to wp-config-SAVE.php and .htaccess to .htaccess-SAVE` (I like many safety nets).

    – Delete the .htaccess file (you did make a copy right?)

    – In wp-config.php edit the $table_prefix from

    /**
     * WordPress Database Table prefix.
     *
     * You can have multiple installations in one database if you give each a unique
     * prefix. Only numbers, letters, and underscores please!
     */
    $table_prefix  = 'wp_';

    to

    $table_prefix  = 'wp2_';

    – Once again clear your cookies and cache on your browser.

    – Visit your URL and you’ll be sent to the install page. Put in anything you want there, it’s just for testing.

    That will not get rid of your old tables but will make your WordPress default to a fresh installation.

    Your old install will be intact (I really like safety nets) but this will hopefully 100% rule out any settings issues.

    If you want to put it all back then copy the saved wp-config.php and .htaccess files back to the original places.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    NataliePee knows what I’m about to reply with. ??

    @fterra7 Please start your own topic. Your problem is different from NataliePee’s problem.

    https://www.ads-software.com/support/forum/how-to-and-troubleshooting#postform

    Thanks but unless you want to contribute to this topic, the best way to get help for your problem is to open up your own.

    Thread Starter NataliePee

    (@nataliepee)

    Wow, this is so beyond my knowledge base and your instructions make my brain cry a little…I don’t understand why there are so many people with the same/similar issue but not one fix. Is there no other way?

    If not, I will need to go to my host and undergo a complete copy of my site as it is as I don’t trust myself not to mess this up some way and I have so much writing and photography on it and have spent weeks designing it the way I want it. I am not computer literate, I don’t want to do this again.

    In the mean time when you say copy files do you mean copy and paste the code to notebook or something for the backup?

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    I don’t understand why there are so many people with the same/similar issue but not one fix. Is there no other way?

    There are many fixes, but they are different for each particular problem. Different problems can cause the same results, what Jan is trying to do is to help you find the actual cause of your particular problem, in order to give you a solution.

    Now, looking at your site, I don’t see the TwentyEleven theme, and I do see plugins activated, so presumably you switched them all back on and such after testing, but that also makes it difficult for people to diagnose the issue remotely.

    If you want to send me login information for your site, I’d be happy to look at it and see if I could duplicate the issue directly. Might be quicker. You can email me at [email protected] and I’ll log in and take a look for you.

    Thread Starter NataliePee

    (@nataliepee)

    Yes, sorry I did just change my theme back when I came in from work to check something, though I haven’t activated plug ins if that means anything.

    Thankyou, I will email you now. I am not trying to be rude, I understand that both you and Jam and the other moderators are doing great voluntary work that people take for granted, I honestly do appreciate it. I just naively did’t expect such issues. I do appreciate it.

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    NataliePee: Your email went to spam for me at first, so I didn’t get it last night. I found it a little while ago.

    Your problem appears to be that you had the Visual Editor box disabled via your User Profile page. I turned that checkbox there off and the Visual Editor shows up now when I’m logged in as you. Log in and test it yourself.

    Thread Starter NataliePee

    (@nataliepee)

    Indeed that was all that was wrong. I don’t think Otto will believe me but I genuinely did try that after reading it in forums, so not sure if it changed back after trouble shooting or what, not sure.

    Either way it is fixed. Thanks so much for everyones help.

    I had the same issue. Don’t do any thing just upgrade all your plugins and it will work like charm. (especially the security plugins)

    https://www.iamlookingfor.net.in

    I have the same problem..tried all the steps but nothing worked, could you please help me?The native editor looks broken, and when I try to put in text it only saves less random words. The tinyMCE editor is not working at all..The url is https://www.yourbodypotential.com but I currently have the maintenance plugin since it’s not ready to go live.

    Let me know if I need to remove this.

    Moderator t-p

    (@t-p)

    @loukoumi,

    As per the Forum Welcome, please post your own topic. Posting in an existing topic prevents from being able to track issues by topic. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, hosts, plugins, theme, configurations, etc. Also, It’s easier for volunteers to help you if you have your own topic.

    Also, if you noticed, this thread is marked “resolved” ??

Viewing 12 replies - 16 through 27 (of 27 total)
  • The topic ‘Visual editor Issues after 3.5 upgrade’ is closed to new replies.